PC Specialist Level I
4 weeks ago
The PC Specialist Level I role at Patient First is a key position that requires a strong technical background and excellent communication skills. The responsibilities of this job include, but are not limited to, the following:
• Providing on-call support to center and Administrative Offices employees as part of a scheduled rotation with other team members;
• Resolving center and Administrative Offices PC issues;
• Providing training and technical support to employees at the centers and Administrative Offices;
• Analyzing, diagnosing, and resolving complex PC problems;
• Recommending and implementing hardware solutions. This often requires working off-site at the centers;
• Maintaining an inventory of computer equipment and be able to offer guidance on what equipment needs to be purchased;
• Developing and implementing new computer projects and new hardware installations;
• Working with third-party vendors to resolve PC issues when necessary.
Requirements
The minimum education and professional requirements for this role include, but are not limited to, the following:
• Bachelor's degree in Science, Engineering, or a related field or one to three years of task-related experience;
• One to three years of experience with Patient First preferred;
• Hands-on experience with troubleshooting PC systems;
• Working technical knowledge of current network protocols, operating systems, and standards, including TCP/IP, internet, and routing;
• Ability to read and understand technical manuals, procedural guidelines, and OEM guides;
• Ability to research and resolve computer-related issues;
• Ability to prioritize;
• Strong interpersonal and communication skills;
• Analytical and problem-solving skills;
• Ability to work collaboratively in a team-oriented environment.
About Patient First
Patient First is a leading healthcare provider that offers a range of services to patients. We are committed to providing high-quality care and excellent customer service. If you are a motivated and detail-oriented individual who is passionate about technology, we encourage you to apply for this role.
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