Technical Support Specialist

3 weeks ago


Glen Allen, Virginia, United States New Charter Technologies Full time

We are seeking a skilled Technical Support Specialist to provide high-quality technical support to our clients. The ideal candidate will have a strong understanding of operating systems, business applications, and network systems.

The Technical Support Specialist will be responsible for handling initial support of service requests, including IT support relating to technical issues involving Microsoft's core business applications and operating systems. The role also involves supporting disaster recovery solutions, basic technical support at the network level, and remote access solution implementation and support.

The successful candidate will have advanced knowledge of operating systems, business applications, printing systems, and network systems. They will also possess strong interpersonal skills, including telephony skills, communication skills, active listening, and customer-care. Additionally, they will have the ability to multi-task and adapt to changes quickly.

The Technical Support Specialist will work closely with the Service Dispatcher and Service Manager to ensure requests are routed to the proper resource to be resolved quickly and efficiently. They will also be responsible for entering time and expenses in ConnectWise as it occurs and understanding processes in ConnectWise by completing assigned training materials in the ConnectWise University.

The ideal candidate will have a professional IT certification, such as Microsoft MCP, MCSA, or MCSE, Cisco CCNA, VMware VCP, or CompTIA. They will also have a strong understanding of support tools, techniques, and how technology is used to provide IT services.

We offer a competitive salary, generous benefits, and a fast-paced work environment. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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