Help Desk Support Specialist

1 day ago

Glen Allen, Virginia, United States Strategic Solutions of Virginia, LLC Full time
Job Title: Help Desk Support Specialist

We are seeking a skilled Help Desk Support Specialist to join our team at Strategic Solutions of Virginia, LLC. As a key member of our IT support team, you will be responsible for providing high-quality technical support to our clients and ensuring the smooth operation of our IT systems.

Key Responsibilities:
  • Provide technical support for a wide range of IT issues, including hardware, software, and network problems.
  • Assist clients with troubleshooting and resolving technical issues in a timely and efficient manner.
  • Collaborate with the IT team to identify and resolve technical issues, and implement solutions to prevent future problems.
  • Develop and maintain technical documentation to ensure accurate and up-to-date information is available to the team.
  • Stay up-to-date with the latest technology trends and advancements to ensure our clients receive the best possible support.
Requirements:
  • Advanced understanding of operating systems, business applications, printing systems, and network systems.
  • Professional IT certifications, such as Microsoft MCP, MCSA, or MCSE, Cisco CCNA, VMware VCP, or CompTIA.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues.
  • Ability to multitask and adapt to changes quickly, with a strong attention to detail and problem-solving skills.
  • Knowledge of support tools, techniques, and how technology is used to provide IT services.
What We Offer:
  • A competitive salary and benefits package, including health, dental, and vision insurance, as well as a 401(k) employer contribution.
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A commitment to providing exceptional customer service and support to our clients.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application today.

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