Retail Store Operations Manager

2 weeks ago

Seattle, Washington, United States GNC Full time
Job Description

Job Title: Retail Store Operations Manager

Job Summary:

GNC is seeking a highly motivated and experienced Retail Store Operations Manager to join our team. As a key member of our store operations team, you will be responsible for learning the overall operations of a retail store under the direction of a Store Manager or District Manager.

Key Responsibilities:

  • Customer Service: Facilitate an exceptional customer service experience through all channels of interaction by following GNC's prescribed selling methods; meets or exceeds all corporate set goals, expectation, and key performance indicators.
  • Loyalty Programs: Drives GNC's loyalty programs and incentives for successful engagement of customers.
  • Product Management: Monitors best sellers, identifies product demand, and updates SM regarding trends.
  • Community Engagement: Facilitates community engagement and client loyalty through innovative and creative outreach.
  • Merchandising: Reads all merchandising bulletins to understand product assortment and answer product questions based on Company approved information.
  • Team Supervision: Supervises and leads store team under SM guidance; communicates sales targets and drives team performance; provides feedback and supports succession planning of high performers by communicating team performance to SM.
  • Training: Reviews all training resources and complete assigned modules to understand product assortment and answer product questions based on Company approved information.
  • Store Operations: Ensures company assets are protected and not exposed to risks and conflicts of interest.
  • Escalated Issues: Partners with SM to handle escalated customer service issues; supports SM in monitoring store's Loss Prevention activities and escalates concern.
  • Store Maintenance: Keeps store clean and uncluttered.
  • Register Operations: Perform all register operations. Complete all daily register and store open/close functions and bank deposits according to GNC policies and procedures.

Additional Responsibilities:

  • Leadership: Learns to independently lead staffing and training initiatives.
  • Work Schedules: Manage work schedules within established budgets for optimal store coverage.
  • Employee Management: Hire, train, and discipline employees.
  • Planograms and Visual Playbook: Implement planograms and the Visual Playbook in an accurate and timely manner, ensuring GNC's standard of store presentation.
  • Inventory Management: Manage store inventory within GNC guidelines: receive, check, and shelve all merchandise orders in support of the customer experience in store, as well as for omni-channel customers being serviced through Buy Online Pickup in Store or Ship from Store.
  • Quality Control: Adhere to GNC's quality control program for stock rotation, infestation control, outside inspections and all maintenance problems; including but not limited to regularly performing Product Cleaning and Rotation, for reviewing and addressing expiration dates, and adjusting on-hands.
  • Compliance: Ensure total compliance for all store operations policies; ensuring execution of omni-channel initiatives including product subscriptions (Routines), Ship from Store and Buy Online Pickup in Store.
  • Complex Duties: Independently performs complex duties, including but not limited to people management, store operations, inventory management, merchandising, loss prevention, selling and leading others in selling skills development.
  • Additional Duties: Additional duties as assigned.

Supervisory Responsibilities:

  • Team Supervision: Responsible for supervising a team of employees.

Physical Aspects/Work Environment:

  • Physical Demands: Regularly required to stand; walk; sit; use hands or fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.
  • Lifting: Regularly/Occasionally lift and/or move up to 50 pounds.
  • Vision: Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Noise Level: The noise level in the work environment is usually low/moderate.

Qualifications:

  • Education: Minimum high school diploma required or associate degree in business or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required.
  • Experience: 2+ years of retail sales experience and prior management/supervisory experience preferred.
  • Skills: High degree of proficiency MS Office Suite, Outlook & Internet applications.
  • Analytical Skills: Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
  • Communication Skills: Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
  • Relationship Building: Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients.
  • Autonomy: Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
  • Influence: Ability to work with and influence subordinates, peers, and senior management.
  • Self-Motivation: Self-motivated with critical attention to detail, deadlines, high sense of urgency and reporting.
  • Math Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Reading and Writing: Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
  • Availability: Ability to work overtime as necessary.
  • Availability: Must be available to work evenings, weekends, and holidays.
  • Driver's License: Must have current driver's license.

Benefits:

  • Health Program: Access to GNC Health Program (virtual health services).
  • Competitive Rate: Competitive rate of pay.
  • Employee Discount: Employee discount.
  • Individual Sales Commission Program: This position is eligible to participate in the Individual Sales Commission Program.

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