Bilingual Customer Relations Specialist
2 weeks ago
At Summit Ford Inc, we pride ourselves on being more than just a typical automotive dealership. Our mission is to assist individuals with their new Ford requirements as well as a diverse selection of pre-owned vehicles. We are dedicated to fostering an environment where every customer is treated with the utmost respect and dignity.
As we embrace new ownership, our team remains committed to providing exceptional service with renewed enthusiasm. We believe in promoting growth through collaboration, creativity, and a steadfast commitment to honesty and integrity in all our business dealings. If you are passionate about assisting customers with their automotive needs and are eager to build a career in this dynamic industry, we encourage you to consider this opportunity.
Position Overview
This full-time, permanent role focuses on delivering outstanding customer service. Compensation is commission-based, and we offer flexible hours, including evenings and weekends. Our competitive pay structure is complemented by a comprehensive benefits package.
What We Offer:
- Comprehensive Medical, Dental & Vision Insurance
- 401K Retirement Plan
- Paid Time Off and Vacation
- Opportunities for Professional Growth
- Paid Training Programs
- Employee Vehicle Purchase Plans
- Long-Term Job Security
- Health and Wellness Initiatives
- Discounts on Products and Services
- Develop and maintain strong relationships to foster lifelong clientele.
- Utilize consultative selling techniques to assist customers in selecting the right vehicle.
- Continuously enhance product knowledge and sales skills to become a trusted vehicle expert.
- Conduct professional demonstrations of both new and used vehicles.
- Follow up with customers to ensure satisfaction and encourage referrals.
- Learn to navigate objections and excel in sales scenarios.
- Report directly to the Sales Manager regarding goals, activities, and performance reviews.
- Bring a positive attitude and a strong work ethic to the team each day.
- Availability for flexible hours, including weekends.
- Self-motivated and ambitious mindset preferred.
- Eager to learn and adapt to new products and services.
- Exceptional communication skills with both customers and colleagues.
- Professional appearance and demeanor.
- Valid driver's license with a clean driving record.
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