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Automotive Customer Service Specialist
2 months ago
About Teton Auto Credit
At Teton Auto Credit, we pride ourselves on being more than just a typical automotive dealership. We are dedicated to assisting our clients with their new and pre-owned vehicle needs.
We foster a culture where every customer is treated with the utmost respect and consideration. Our commitment to employee development includes providing paid training opportunities, ensuring our team is well-equipped to meet the needs of our clientele.
Position Overview
This is a full-time opportunity for a Service Specialist. Our operational hours include evenings and weekends, allowing us to serve our customers at their convenience.
Benefits We Provide
We offer a comprehensive benefits package that includes:
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan with matching contributions
- Life insurance
- Paid vacation
- Eight paid holidays
- Profit sharing
- Tuition reimbursement
Key Responsibilities
As an Automotive Customer Service Specialist, your duties will include:
- Advising clients on necessary services for routine maintenance.
- Identifying mechanical issues through customer inquiries or visual inspections.
- Discussing inspection results with clients, recommending corrective actions, and preparing service orders for required repairs.
- Creating repair orders that detail time, costs, and labor estimates for services.
- Documenting the customer's concerns to assist technicians in diagnosing issues.
- Explaining performed services and associated charges to clients.
- Addressing and resolving customer complaints effectively.
Qualifications
To succeed in this role, candidates should possess:
- Strong troubleshooting skills to identify operational errors and determine appropriate solutions.
- Reading comprehension abilities to understand work-related documents.
- Effective writing skills for clear communication.
- Strong verbal communication skills to convey information effectively.
- Active listening skills to fully engage with customers and understand their needs.
Work Environment
This position typically requires standing for extended periods. While the role is less physically demanding than that of a technician, it can be emotionally taxing due to the high level of customer interaction.
We are an equal opportunity employer and uphold a policy of non-discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.
