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Customer Support Specialist for Amazon Locker+

4 months ago

Silverthorne, Colorado, United States Amazon Warehouse Full time
Job Overview

As a Customer Support Specialist at Amazon Locker+, you will be an integral part of a dedicated team focused on providing exceptional service to our customers at our Locker+ retail outlets. We seek individuals who are enthusiastic about delivering quality service, possess a positive attitude, and can adapt to a dynamic work environment.

Your role will extend beyond merely assisting with customer orders; you will engage with customers on a personal level, enhancing their experience even if just for a brief moment. Associates will operate in designated retail settings, ensuring the seamless delivery and return of customer orders.

Duties & Responsibilities
  1. Receive, pick, and stow customer orders, manage returns, and prepare items for delivery.
  2. Assist customers by addressing their inquiries.
  3. Navigate problem-solving scenarios to assist customers effectively.
  4. Maintain a clean, safe, and organized workspace.
  5. Oversee responsibilities for a Locker+ location, including site opening and closing.
  6. Utilize technology such as smartphones and handheld devices for sorting, scanning, and preparing orders.
  7. Receive deliveries from trucks.
Physical Requirements

Candidates should be able to:

  1. Perform physical tasks, including lifting up to 49 pounds, with or without reasonable accommodation.
  2. Stand and walk for shifts lasting up to five hours, with or without reasonable accommodation.
  3. Use carts, dollies, hand trucks, and other equipment to move items.
  4. Navigate stairs as necessary.
  5. Be available for part-time work between 8:30 a.m. and 9:30 p.m., with variable weekly schedules.
Work Environment

At Amazon Locker+ locations, you can expect:

  1. Safety: We prioritize your safety by providing secure working conditions.
  2. Surroundings: You will work behind a counter, engaging with customers in various settings.
  3. Activity: Expect to be on your feet for most of your shift, assisting customers and sorting packages.
  4. Temperature: Our locations are climate-controlled for your comfort.
  5. Noise Level: The sound levels are comparable to those in a grocery store.
  6. Dress Code: A relaxed dress code with specific safety requirements, including comfortable, closed-toe shoes.
Why Choose Amazon?

We offer a variety of roles that cater to different lifestyles, with modern workplaces and supportive teams. Our positions provide:

  1. Schedule Flexibility: Options for full-time, reduced-time, or part-time hours, with opportunities for additional hours.
  2. Shift Options: Work schedules that fit your needs, including overnight, early morning, day, evening, and weekend shifts.
  3. Anytime Pay: Access to cash out up to 70% of your earnings immediately after your shift for select employee groups.
Workplace Culture

Experience a unique workplace environment:

  1. State-of-the-Art Facilities: Clean and organized modern warehouses.
  2. Safety: We provide protective gear and share safety tips daily.
Team Support

Be part of an inclusive workplace with:

  1. Culture: A commitment to diversity, equity, and inclusion through various programs.
  2. Team Environment: Collaborate with small or large teams that support one another.
  3. Skill Development: Opportunities to learn the latest Amazon technology, including handheld devices and robotics.
Company Support

Our company is dedicated to your success:

  1. Benefits: Many shifts come with a range of benefits, including pay and savings options, healthcare, and more.
  2. Career Advancement: We offer free training and development programs, along with tuition support for select employee groups.

Explore the many reasons to consider a career with Amazon. A comprehensive list of benefits and eligibility criteria can be found on our website.

Requirements

Applicants must be at least 18 years old and able to understand and adhere to all job requirements and safety guidelines in English.