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Amazon Locker+ Customer Support Specialist

4 months ago

Silverthorne, Colorado, United States Amazon Warehouse Full time
Job Overview

As a Customer Support Specialist at Amazon Locker+, you will be an integral part of a dedicated team that ensures the seamless return and pickup of packages for our customers at various retail locations. We seek individuals who are passionate about providing exceptional service, possess a positive attitude, and excel in dynamic environments.

Key Responsibilities
  1. Receive, pick, and stow customer orders, manage returns, and prepare items for delivery.
  2. Assist customers by addressing their inquiries and providing support.
  3. Navigate problem-solving scenarios to enhance customer satisfaction.
  4. Maintain a clean, safe, and organized workspace.
  5. Oversee operations at a Locker+ location, including site opening and closing duties.
  6. Utilize technology such as smartphones and handheld devices for sorting, scanning, and preparing orders.
  7. Receive and manage truck deliveries.
Physical Requirements

Candidates should be capable of:

  1. Performing physical tasks, including lifting up to 49 pounds, with or without reasonable accommodation.
  2. Standing and walking for shifts lasting up to five hours, with or without reasonable accommodation.
  3. Using carts, dollies, hand trucks, and other equipment to move items.
  4. Ascending and descending stairs as necessary.
  5. Being available for part-time work between 8:30 a.m. and 9:30 p.m., with variable weekly schedules.
Work Environment

At Amazon Locker+ locations, you can expect:

  1. Safety: We prioritize your safety by providing secure working conditions.
  2. Surroundings: You will engage with customers from behind a counter, potentially in various retail settings.
  3. Activity: Most of your shift will involve being on your feet, assisting customers and managing packages.
  4. Temperature: Our locations are climate-controlled for your comfort.
  5. Noise Level: The sound levels are similar to those found in a grocery store.
  6. Dress Code: We maintain a relaxed dress code with specific safety requirements, including comfortable, closed-toe shoes.
Why Choose Amazon?

We offer a variety of jobs that cater to different lifestyles, along with:

  1. Flexible Scheduling: Options for full-time, reduced-time, or part-time hours, with opportunities for additional hours.
  2. Shift Variety: Work when it suits you, with options for overnight, early morning, day, evening, and weekend shifts.
  3. Anytime Pay: Access up to 70% of your earnings immediately after your shift (for select employee groups).
Our Workplace

Experience a unique work environment with:

  1. Modern Facilities: Clean and well-organized warehouses.
  2. Safety Focus: We provide protective gear and share safety tips daily.
Team Culture

Be part of an inclusive workplace that values:

  1. Diversity: Participate in various DEI programs and affinity groups.
  2. Supportive Environment: Collaborate with small or large teams that foster mutual support.
  3. Skill Development: Learn to use the latest Amazon technology, including handheld devices and robotics.
Company Support

We are committed to your success with:

  1. Comprehensive Benefits: Access to a range of benefits including pay and savings options, healthcare, and more.
  2. Career Growth: Opportunities for upskilling through free training and development programs, as well as tuition support for select employee groups.
Requirements

Applicants must be at least 18 years old and able to understand and follow all job requirements and safety guidelines in English.