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Customer Service Representative

3 months ago

Silverthorne, Colorado, United States AdaptHealth Full time
About the Role

We are seeking a highly skilled and compassionate Customer Service Specialist to join our team at AdaptHealth. As a key member of our customer service team, you will play a vital role in ensuring that our patients receive exceptional care and support.

Key Responsibilities
  • Develop and Maintain Product Knowledge: Stay up-to-date on our products and services, including medical equipment and supplies, to provide accurate information to patients and healthcare professionals.
  • Provide Exceptional Customer Service: Respond to inbound calls and emails in a timely and professional manner, addressing patient concerns and resolving issues in a compassionate and empathetic manner.
  • Process Orders and Documentation: Accurately process orders, verify patient information, and submit documentation to insurance carriers and other stakeholders.
  • Communicate with Patients and Healthcare Professionals: Effectively communicate with patients, healthcare professionals, and other stakeholders to ensure seamless care coordination and patient satisfaction.
  • Meet Quality Assurance Requirements: Meet or exceed quality assurance metrics, including first call resolution rates, customer satisfaction scores, and other key performance indicators.
Requirements
  • High School Diploma or Equivalent: A high school diploma or equivalent is required for this role.
  • Work Experience: One year of work-related experience in healthcare administration, customer service, or a related field is preferred.
  • Excellent Communication Skills: Strong verbal and written communication skills are essential for this role, as you will be interacting with patients, healthcare professionals, and other stakeholders on a regular basis.
  • Attention to Detail: A high level of attention to detail is required to ensure accurate processing of orders and documentation.
What We Offer

As a Customer Service Specialist at AdaptHealth, you will have the opportunity to work in a dynamic and supportive environment, where you can make a real difference in the lives of our patients. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.