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Customer Support Specialist for Amazon Locker+

4 months ago

Silverthorne, Colorado, United States Amazon Warehouse Full time
Job Overview

As a Customer Support Specialist at Amazon Locker+, you will be part of a dedicated team that ensures the smooth return and pickup of packages for our customers at various retail locations. We seek individuals who are passionate about providing exceptional service, possess a positive attitude, and excel in dynamic environments.

Key Responsibilities
  1. Receive, organize, and store customer orders, handle returns, and prepare items for delivery.
  2. Assist customers by addressing their inquiries and providing solutions.
  3. Navigate problem-solving scenarios to enhance customer satisfaction.
  4. Maintain a tidy, safe, and organized workspace.
  5. Oversee operations at a Locker+ location, including site opening and closing duties.
  6. Utilize technology such as smartphones and handheld devices for sorting, scanning, and preparing orders.
  7. Receive and manage truck deliveries.
Physical Requirements

Candidates should be able to:

  1. Lift items weighing up to 49 pounds, with or without reasonable accommodation.
  2. Stand and walk for shifts lasting up to five hours, with or without reasonable accommodation.
  3. Use carts, dollies, hand trucks, and other equipment to transport items.
  4. Navigate stairs when necessary.
  5. Be available for part-time shifts between 8:30 a.m. and 9:30 p.m., with varying schedules each week.
Work Environment

At Amazon Locker+ locations, you can expect:

  1. Safety: We prioritize your safety by providing secure working conditions.
  2. Workplace: Engage with customers behind a counter in a variety of settings, including grocery stores and partner retailers.
  3. Activity Level: Remain active throughout your shift, assisting customers and managing packages.
  4. Comfort: Work in climate-controlled environments with minimal noise levels.
  5. Dress Code: Enjoy a relaxed dress code with specific safety requirements, including comfortable, closed-toe shoes.
Why Choose Amazon?

We offer positions that accommodate various lifestyles, featuring:

  1. Flexible Scheduling: Options for full-time, reduced-time, or part-time hours, with opportunities for additional shifts.
  2. Shift Variety: Choose shifts that fit your schedule, including overnight, early morning, and weekend options.
  3. Anytime Pay: Access up to 70% of your earnings immediately after your shift (for select employee groups).
Unique Workplace Culture

Our workplace is distinct, offering:

  1. Modern Facilities: Clean and organized warehouses equipped with state-of-the-art technology.
  2. Safety Commitment: Protective gear and daily safety tips shared among teams.
Supportive Team Environment

Be part of an inclusive culture that values:

  1. Team Collaboration: Work within small or large teams that support one another.
  2. Skill Development: Opportunities to learn the latest Amazon technologies, including handheld devices and robotics.
Career Growth Opportunities

Our company is dedicated to your professional development, offering:

  1. Comprehensive Benefits: A range of benefits including pay and savings options, healthcare, and more.
  2. Career Advancement: Access to free training programs and tuition support for select employee groups.

Discover the many reasons to consider a career with Amazon.