Technical Support Specialist

1 month ago


Tampa, Florida, United States Lyons Consulting Group Full time

Job Description

Technical Support Analyst - Job Summary

We are seeking a highly motivated and detail-oriented Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing technical assistance to client end-users for software applications, hardware/devices, logging and tracking service call details in ticketing systems, and escalating problems for resolution.

Key Responsibilities:

  • Provide technical support to clients via phone, email, or chat
  • Resolve technical issues in a timely and efficient manner
  • Escalate complex issues to senior technical support staff
  • Document and track technical issues in ticketing systems
  • Collaborate with internal teams to resolve technical issues

Requirements:

  • High school diploma or equivalent required
  • 1-2 years of experience in technical support or a related field
  • Strong technical skills and knowledge of software applications and hardware devices
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application, including your resume and cover letter, to [insert contact information].



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