Technical Support Specialist(Tampa, FL)
3 weeks ago
**Job Summary:**
We are seeking a skilled Technical Support Specialist to join our team in Tampa, FL. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients.
Key Responsibilities:
- Troubleshoot and resolve technical issues with employee laptops, desktops, and peripherals.
- Ensure timely resolution of customer tickets using Service Now.
- Assist end-users with software installations, license tracking, and basic support of critical applications.
- Provide hardware support to end-users, including laptop, desktop, and related accessories.
About Dexian:
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. We are committed to connecting talent, technology, and organizations to produce game-changing results.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
Requirements:
- 5+ years of desktop support experience.
- Experience assisting with mainframe issues, including implementations.
- Experience with Service Now and willingness to escalate tickets to the Network Infrastructure Team.
- VM Ware experience is a plus.
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