Technical Support Specialist(Tampa, FL)

3 weeks ago


Tampa, Florida, United States Dexian Full time

**Job Summary:**

We are seeking a skilled Technical Support Specialist to join our team in Tampa, FL. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities:

  • Troubleshoot and resolve technical issues with employee laptops, desktops, and peripherals.
  • Ensure timely resolution of customer tickets using Service Now.
  • Assist end-users with software installations, license tracking, and basic support of critical applications.
  • Provide hardware support to end-users, including laptop, desktop, and related accessories.

About Dexian:

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. We are committed to connecting talent, technology, and organizations to produce game-changing results.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

Requirements:

  • 5+ years of desktop support experience.
  • Experience assisting with mainframe issues, including implementations.
  • Experience with Service Now and willingness to escalate tickets to the Network Infrastructure Team.
  • VM Ware experience is a plus.


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