Customer Technical Support Agent

1 week ago


Lockport, New York, United States J.M. Canty, Inc. Full time
Job Overview

Benefits:

  • Life Insurance
  • Long Term Disability Insurance
  • Short Term Disability Insurance
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance

J.M. Canty, Inc. is seeking a dynamic individual to join our Customer Technical Support team, focusing on Camera Optical Technology.


Company Background:
J.M. Canty is a leading Process Engineering firm specializing in the production of advanced process lighting, sight glasses, vision-based process control systems, and particle sizing systems for diverse sectors including Pharmaceutical, Chemical, Oil & Gas, Glass, Cement, and Mining Industries.


Position Summary:
This role offers a unique opportunity in a continuously evolving support environment, involving hands-on engagement with cutting-edge equipment. At J.M. Canty, we develop vision and lighting systems that empower our clients to enhance their operational processes. As a support specialist, you will be at the forefront of innovation and process control software.


Your responsibilities will include:

  • Enhancing software and equipment design based on customer feedback and personal insights.
  • Gaining proficiency in our proprietary software while acquiring practical experience in our lab.
  • Communicating effectively with customers through various channels.
  • Receiving comprehensive training on our equipment to provide essential support.

Key Requirements:

  • Flexibility to adapt to various technical specialties and skill sets.
  • Capability to evaluate customer support needs and deliver effective solutions.
  • Ability to embrace change as products and requirements evolve.

Essential Skills:

  • Mechanical aptitude.
  • Strong interpersonal and communication skills.
  • Organizational skills with a keen attention to detail and task prioritization.
  • Proficient in computer operating systems and software, including Microsoft Word and Excel.
  • Excellent problem-solving abilities.
  • Demonstrated mature judgment with minimal supervision and effective time management.
  • Positive demeanor.

Qualifications:

  • 2-4 year degree in Sciences or IT.
  • Familiarity with Electrical/Wiring is advantageous but not mandatory.


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