Customer Technical Support Agent
1 week ago
Benefits:
- Life Insurance
- Long Term Disability Insurance
- Short Term Disability Insurance
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
J.M. Canty, Inc. is seeking a dynamic individual to join our Customer Technical Support team, focusing on Camera Optical Technology.
Company Background:
J.M. Canty is a leading Process Engineering firm specializing in the production of advanced process lighting, sight glasses, vision-based process control systems, and particle sizing systems for diverse sectors including Pharmaceutical, Chemical, Oil & Gas, Glass, Cement, and Mining Industries.
Position Summary:
This role offers a unique opportunity in a continuously evolving support environment, involving hands-on engagement with cutting-edge equipment. At J.M. Canty, we develop vision and lighting systems that empower our clients to enhance their operational processes. As a support specialist, you will be at the forefront of innovation and process control software.
Your responsibilities will include:
- Enhancing software and equipment design based on customer feedback and personal insights.
- Gaining proficiency in our proprietary software while acquiring practical experience in our lab.
- Communicating effectively with customers through various channels.
- Receiving comprehensive training on our equipment to provide essential support.
Key Requirements:
- Flexibility to adapt to various technical specialties and skill sets.
- Capability to evaluate customer support needs and deliver effective solutions.
- Ability to embrace change as products and requirements evolve.
Essential Skills:
- Mechanical aptitude.
- Strong interpersonal and communication skills.
- Organizational skills with a keen attention to detail and task prioritization.
- Proficient in computer operating systems and software, including Microsoft Word and Excel.
- Excellent problem-solving abilities.
- Demonstrated mature judgment with minimal supervision and effective time management.
- Positive demeanor.
Qualifications:
- 2-4 year degree in Sciences or IT.
- Familiarity with Electrical/Wiring is advantageous but not mandatory.
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