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Senior Application Support Developer

2 months ago

Lockport, New York, United States FST Logistics Full time
Job Summary

We are seeking a skilled and experienced Senior Application Support Developer to provide fast and effective support and build improvements for our Warehouse Management System. As a key member of our team, you will be responsible for responding to support requests, assessing and diagnosing software issues, implementing enhancements and upgrades, and collaborating with other team members and the business.

Key Responsibilities
  • Manage incoming warehouse-related tickets, evaluate, prioritize, or escalate to other senior team members or vendors, resolve (with assistance from vendor if necessary), and provide feedback to the user.
  • Build or assist in building custom enhancements related to WMS systems in the form of KPIs, stored procedures, triggers, functions, and other database objects.
  • Partner with WMS vendor and other vendors to build solutions and integrations.
  • Interact with the business and team members in person, over the phone, via email, Teams messaging, via web conferencing, and any other communication solutions required.
  • Create and write SQL scripts to resolve issues beyond just SELECT statements.
  • Update existing system database objects, including stored procedures and functions.
  • Install and configure Cadence WMS software on PCs and RF scanners.
  • Assist and delegate to junior developers and receive escalated work from junior developers.
  • Be involved with upgrades, patches, and other application infrastructure tasks and technologies which may need to be installed and supported.
  • Assist with projects and track projects in Jira.
  • Act as liaison between business and senior developer on some projects.
Requirements
  • Live FST Traits of Reliable, Invested, Responsive, Adaptable, Passionate, and Innovative.
  • Take ownership of your Duty to Communicate all required and relevant information to necessary people, departments, and customers.
  • Minimum of 5 years of experience in an end-user technical support role, 4-year technical degree, advanced knowledge of Cadence modules, or a combination.
  • Experience writing SQL select statements, executing scripts, and overall mastery of SQL and relational database systems.
  • Strong customer service skills, professionalism, and friendly desk-side manners.
  • Understanding of upgrading and patching of enterprise software systems (including maintaining a test environment) preferred.
  • Strong written, verbal communication, and time management skills.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced individual who is passionate about delivering exceptional results, we encourage you to apply.