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Customer Technical Support Representative

2 months ago

Lockport, New York, United States J.M. Canty, Inc. Full time
Job Overview

Benefits:

  • Life Insurance
  • Long Term Disability Insurance
  • Short Term Disability Insurance
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance

J.M. Canty, Inc. is seeking a dynamic individual to join our Customer Technical Support team, focusing on Camera Optical Technology.

Position Summary:

This role is unique and continually evolving, requiring hands-on engagement with equipment. J.M. Canty specializes in vision and lighting systems that assist clients in optimizing their processes. As a support specialist, you will be at the forefront of innovation and process control software.

Key Responsibilities:
  • Enhance software and equipment design based on customer feedback and personal insights.
  • Gain proficiency in our proprietary software and acquire practical experience in our laboratory.
  • Communicate effectively with customers through various channels.
  • Receive training on our equipment to provide essential support to clients.
Essential Skills:
  • Mechanical aptitude.
  • Excellent interpersonal and communication skills.
  • Strong organizational abilities and attention to detail.
  • Proficient in computer operating systems and software, including Microsoft Word and Excel.
  • Robust problem-solving capabilities.
  • Ability to exercise sound judgment and work independently with effective time management.
  • Positive demeanor.
Qualifications:
  • 2-4 year degree in Sciences or IT.
  • Familiarity with Electrical/Wiring is advantageous but not mandatory.