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Customer Service Representative

2 months ago

Lockport, New York, United States Billy Tecklenburg - State Farm Agent Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our agency, you will be responsible for establishing and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored solutions.

Key Responsibilities
  • Develop and maintain a deep understanding of our customers' needs and preferences
  • Use a customer-centric approach to identify opportunities to sell insurance products and services
  • Collaborate with our team to develop and implement sales strategies
  • Provide exceptional customer service and support to ensure high levels of customer satisfaction
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet sales targets
  • Strong problem-solving and analytical skills
  • Ability to learn and adapt to new technologies and systems
  • High school diploma or equivalent required; degree in business or related field preferred
What We Offer
  • Competitive hourly pay plus commission/bonus
  • Paid time off (vacation and personal/sick days)
  • Health insurance
  • Vision and dental insurance
  • 401(k) with company match
  • Short and long-term disability coverage
  • Life insurance
  • Flexible working hours
  • Training & development
  • Growth potential and opportunities for advancement within the agency
About Our Agency

Billy Tecklenburg - State Farm Agent is a leading insurance agency dedicated to providing exceptional service and support to our customers. We are committed to building strong relationships with our customers and helping them achieve their goals.