Customer Technical Support Representative

1 week ago


Lockport, New York, United States J.M. Canty, Inc. Full time
Job Overview

J.M. Canty, Inc. is seeking a dedicated and innovative individual to join our Customer Technical Support team, focusing on Camera Optical Technology.

About Us

J.M. Canty is a leading Process Engineering firm with operations in multiple locations. We specialize in creating advanced solutions such as process lighting, sight glasses, vision-based control systems, and particle sizing systems for diverse sectors including Pharmaceutical, Chemical, Oil & Gas, Glass, Cement, and Mining.

Position Responsibilities

This role offers a dynamic support experience that evolves continuously, requiring hands-on engagement with our equipment. As a part of our team, you will be at the forefront of innovation and process control software.

  • Assist in enhancing software and equipment design based on customer feedback and personal insights.
  • Gain proficiency in our proprietary software while engaging in practical laboratory experiences.
  • Communicate effectively with customers through various channels.
  • Receive comprehensive training on our equipment to provide essential support.
Key Requirements

The ideal candidate will possess:

  • Flexibility to navigate various technical specialties and skill sets.
  • Capability to evaluate customer support needs and deliver effective solutions.
  • A positive attitude and the ability to adapt to changing products and requirements.
Essential Skills
  • Mechanical aptitude and strong interpersonal communication skills.
  • Organizational skills with attention to detail and the ability to prioritize tasks.
  • Proficiency in computer operating systems and software, particularly Microsoft Word and Excel.
  • Strong problem-solving abilities and sound judgment.
  • Effective time management skills and the ability to make prompt decisions.
Qualifications

Applicants should have a 2-4 year degree in Sciences or IT. Familiarity with Electrical/Wiring is advantageous but not mandatory.



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