Patient Services Representative
2 months ago
Salary: $26
Position Summary
The Front Desk Coordinator at Marin City Health & Wellness Center plays a vital role in ensuring a welcoming environment for all patients and staff. This position emphasizes exceptional patient care follow-up and adherence to the Sliding Fee Discount Program. The Coordinator is expected to comply with all established protocols and workflows during the patient's visit.
Key Responsibilities
- Welcome all patients with a warm smile and friendly demeanor.
- Arrange follow-up appointments for patients.
- Process applications for the Medical Sliding Fee Scale in accordance with established policies.
- Collect and monitor co-payments, Sliding Fee Discount fees, or nominal fees.
- Document payments in the Electronic Health Record (EHR) system and issue receipts to patients.
- Confirm demographic and insurance details in the EHR system during each patient interaction.
- Ensure all patients, both scheduled and unscheduled, are checked for eligibility and that all information is accurately recorded.
- Assist in the completion and signing of registration and other necessary forms by every patient.
- Support patient reception and client intake processes.
- Oversee patient flow from the front desk to the clinical areas.
- Adhere to all procedures outlined in the Sliding Fee Policy and accurately document all required actions.
- Maintain the cleanliness and organization of waiting areas and the reception desk.
- Ensure all charge tickets are processed at the end of the business day.
- Provide assistance to Receptionists by answering incoming calls with a cheerful greeting when needed.
- Record instances of no-shows and cancellations in the EHR system.
- Direct patient messages to the appropriate clinical staff.
- Schedule appointments with the relevant clinician based on established practices.
- Secure daily cash in the designated area according to money handling protocols.
- Enroll patients in Family Pact, CHDP, or other Medi-Cal programs.
- Exhibit punctuality and maintain reliable attendance.
- Perform additional duties as assigned.
Supervisory Responsibilities: None
Qualifications
- High school diploma or equivalent.
- Familiarity with standard office procedures and policies.
- Proficient in computer use; typing speed of at least 40 WPM.
- Possess a positive attitude, be a team player, and follow supervisory directions.
- Understand and promote the mission, vision, and values of the health center in both workplace and community settings.
- Sensitivity to the diverse needs of a multicultural population across various income levels.
- Able to manage multiple tasks effectively.
- Exceptional customer service skills and the ability to address dissatisfied patients respectfully.
- Experience in a medical office or Federally Qualified Health Center (FQHC) setting.
- Thorough knowledge of programs, insurance, and eligibility guidelines, including Medi-Cal, CHDP, CPSP, Presumptive Eligibility, Family Pact, and Sliding Scale.
- Strong organizational, writing, and verbal communication skills.
- Proficiency in English is required; Spanish proficiency is preferred.
- Able to interpret various instructions provided in written, oral, diagram, or schedule formats.
Equipment Used: Fax machine, copier, personal computer, telephone, calculator, Microsoft Word/Excel, EHR system, and other necessary software.
Physical Requirements: The physical demands outlined here are representative of those that must be met by an individual to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Ability to alternate between standing and sitting based on daily needs, with approximately 20% of time spent on feet and 80% seated.
- Occasional need to bend, climb stairs, push or pull, and reach above shoulder height.
- Frequent need to perform standing and walking activities.
- Constant need for writing, typing, and fine motor skills.
- Occasional lifting/carrying of items over 10 pounds; frequent lifting/carrying of items under 10 pounds.
Vision Requirements: Constant need to complete forms, read reports, and view computer screens, with frequent need to see small details and items beyond arm's reach.
Hearing Requirements: Constant need to communicate effectively over the telephone and in person.
Work Environment: The noise level in the work environment is typically moderate.
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