Patient Service Representative

1 week ago


San Ysidro, California, United States TEKsystems Full time
Job Title: Patient Service Representative

We are seeking a highly motivated and customer-focused Patient Service Representative to join our dynamic call center team. As a Patient Service Representative, you will be the first point of contact for patients, ensuring they receive the highest level of customer service.

Key Responsibilities:
  • Handle incoming calls from patients, vendors, insurance companies, and other medical facilities, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Provide exceptional customer service, greeting, listening, assisting, directing, and closing each call with professionalism and care.
  • Manage patient appointments, rescheduling via phone, SMS, or Patient Portal, and ensuring accurate registration and scheduling in the EMR system.
  • Efficiently screen and route patient calls to the appropriate departments, maintaining effective communication and a positive working relationship within the department and with other departments.
  • Take clear and accurate messages on behalf of patients using our internal communication templates.
  • Respond to patient questions and needs, including editing, canceling, and rescheduling appointments according to clinic protocols.
  • Maintain a thorough understanding of various health programs and services, adhering to department productivity and quality assurance standards.
Requirements:
  • Minimum of 1 year of experience in healthcare, call center setting.
  • Fluent in English, both spoken and written, with exceptional phone manners.
  • Excellent interpersonal and communication skills.
  • Ability to type at least 35 words per minute with 90% accuracy.
Why Work with Us:

At TEKsystems, we offer a supportive environment, opportunities for professional development and career advancement, and a chance to make a difference in the lives of our patients every day.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about providing excellent patient care and thrive in a fast-paced environment, we encourage you to apply.



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