Patient Services Representative II

4 weeks ago


San Francisco, California, United States Sutter Health Full time
Job Title: Patient Services Representative II

We are seeking a highly skilled and organized Patient Services Representative II to join our team at Sutter Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support to our patients and families.

Job Summary:

The Patient Services Representative II will serve as the first point of contact for patients entering our medical facility. This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Greets and checks-in patients, verifies information, and schedules appointments
  • Updates Electronic Health Records (EHR) and facilitates intake procedures
  • Collects payments for services and ensures accurate billing
  • Provides exceptional customer service and builds confidence and cooperation with patients and families
  • Adheres to all organizational, local, state, and federal regulations, codes, policies, and procedures to ensure privacy and safety
Requirements:
  • High School Diploma or equivalent education/experience
  • 1 year of recent relevant experience
  • Basic knowledge of insurance policies and procedures, as well as patient billing
  • Strong written and verbal communication skills
  • Ability to interpret a variety of data and instructions
  • Well-developed time management and organizational skills
What We Offer:

Sutter Health is an equal opportunity employer and offers a comprehensive benefits package, including competitive pay, paid time off, and opportunities for professional growth and development.

The salary range for this role is $29.46 to $36.81 per hour, and the pay range may vary based on location. Compensation takes into account several factors, including experience, education, skills, licensure, and certifications.



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