Patient Service Representative

4 weeks ago


San Diego, California, United States Family Health Centers of San Diego Full time

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is a leading provider of exceptional healthcare services to underserved communities. As a Patient Service Representative, you will be the first point of contact for patients, registering them, and placing their information into our electronic record keeping system.

Responsibilities:

  • Effectively manage the patient check-in and check-out process, including identification verification, demographic and insurance updates, and form completion.
  • Collect specified co-pays and payments from patients, screen for eligibility, and provide financial assistance when necessary.
  • Follow policies and procedures for collecting and handling cash.
  • Ensure accurate and timely entry of patient information into the Electronic Health Record.
  • Confirm, request, and process referrals and authorizations for specialty services.
  • Contact patients to schedule appointments and make reminder/recall notifications.
  • Respond to customer billing and payment inquiries, escalating issues as needed.
  • Display a proactive approach to customer service, listening to patients, and identifying their needs.
  • Perform general clerical duties, such as scanning information, tracking data, and receiving correspondence.

Requirements:

  • High School diploma or GED equivalent required.
  • Medical Assistant Certification, CNA certification, or Medical Terminology course preferred.
  • 1-year experience in community healthcare preferred.
  • Bilingual English/Spanish preferred.

Rewards:

  • Competitive Salary with Excellent Benefits.
  • Retirement Plan with Employer Match.
  • Paid Time Off, Extended Sick Leave, and Paid Holidays.
  • Medical/Dental/Vision/FSA/Life Insurance.
  • Employee Discounts and Wellness Programs.

FHCSD is committed to providing accessible healthcare services to our community. As a Patient Service Representative, you will play a vital role in delivering exceptional patient care and ensuring a positive experience for our patients.



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