Healthcare Customer Support Specialist
2 weeks ago
Position: Customer Service Representatives - HHSC
Compensation: $17 per hour
Work Schedule: Monday to Friday, 8 AM to 6 PM
A prominent healthcare organization in the Houston area is collaborating with The Reserves Network to recruit Customer Service Representatives to manage both incoming and outgoing communications related to eligibility, benefits, claims, and authorizations. This is a unique opportunity to explore available roles within a supportive environment.
Key Responsibilities:- Facilitate outbound communications regarding marketplace options.
- Reach out to current members for healthcare benefits recertification.
- Ensure follow-up for resolution on member inquiries.
- Adhere to established communication protocols, guidelines, and policies.
- High School Diploma or GED is mandatory.
- At least 6 months to 1 year of experience in a call center environment is essential.
- Bilingual in Spanish is preferred but not required.
- Consistent work schedule from Monday to Friday.
- During your tenure with The Reserves Network, you will have the opportunity to enroll in a comprehensive benefits program, which includes medical (with three plans available), dental, disability, critical illness, life, vision, accident, and behavioral health insurance. Additional perks include a 401K plan, direct deposit, and a referral bonus program.
The Reserves Network is a veteran-founded and family-owned organization that specializes in connecting talented individuals with fulfilling career opportunities. We are committed to supporting your professional aspirations and ensuring you excel in your field. Our company values diversity and encourages applicants from all backgrounds to apply, fostering an environment of respect, integrity, and trust in every aspect of employment.
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