Healthcare IT Support Specialist

2 weeks ago


Houston, Texas, United States UTHealth Houston Full time

Position Overview:

We are seeking a dedicated Healthcare IT Support Specialist to join our team at UTHealth Houston. This role is essential in providing technical assistance and support for clinical systems and applications within our healthcare environment.

Location: Texas Medical Center-Houston, Texas

Key Responsibilities:

  • Deliver technical support for desktop computers and peripheral devices, including installation, configuration, maintenance, and repair in a networked setting.
  • Assess the feasibility of equipment repair or replacement and take necessary actions to resolve issues.
  • Troubleshoot desktop services and systems, recommending enhancements to boost productivity and address workflow challenges.
  • Engage with users to identify software, application, or system requirements, researching solutions and providing tailored recommendations.
  • Conduct training sessions for users on various systems, applications, and software as needed.
  • Document each case meticulously, annotating all updates to ensure comprehensive records of resolutions.
  • Maintain a database of desktop service issues and resolutions for future reference.
  • Oversee the inventory of equipment and software, ensuring accurate documentation for various installations.
  • Approve all IT lease and purchase requests, ensuring compliance with organizational standards.
  • Participate in the execution of rollouts, migrations, and upgrades as required.
  • Perform additional duties as assigned.

Qualifications:

  • Preferred certifications: A+, MCSE, and/or MTA (Microsoft Technology Associate).
  • Strong verbal and written communication skills.
  • Associates degree or relevant work experience in lieu of education.
  • Minimum of two (2) years of related experience; equivalent education may substitute for experience.

Physical Requirements:

Ability to exert up to 50 pounds of force occasionally and/or frequently, and up to 20 pounds constantly to move objects.

Security Sensitive:

This position may be subject to security-sensitive provisions as outlined by Texas Education Code.

Commitment to Diversity:

UTHealth Houston is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status, or any other basis prohibited by law or university policy.

About UTHealth Houston:

As a leading institution in healthcare education and innovation, UTHealth Houston is dedicated to excellence in patient care and scientific discovery. We offer a comprehensive benefits package to support our employees' well-being and professional growth.



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