Customer Service Representative

1 month ago


Colorado Springs, Colorado, United States YMCA of the Pikes Peak Region Full time
Job Title: Member Service Representative

Overview:

The YMCA of the Pikes Peak Region is seeking a highly skilled and customer-focused Member Service Representative to provide exceptional service to our members and visitors. As a key member of our team, you will play a vital role in creating a welcoming and inclusive environment that fosters a sense of community and belonging.

Responsibilities:

  • Provide exceptional customer service to members and visitors, responding to their inquiries and addressing their concerns in a timely and professional manner.
  • Answer incoming calls, redirecting them when necessary, and assist with selling memberships and programs by engaging in conversations about the benefits of YMCA memberships and programs.
  • Process new memberships and program registrations accurately and efficiently.
  • Collaborate with center staff to ensure service excellence and timely follow-up to member questions and concerns.
  • Meet and exceed membership satisfaction and retention goals.
  • Practice strong fiscal stewardship, adhering to membership and financial policies and procedures.
  • Respond to emergency situations by following safety policies and procedures.
  • Deliver exceptional member service and engagement, consistently meeting and exceeding expectations.

Qualifications:

  • Must be at least 18 years of age.
  • High school diploma (or equivalent) required.
  • Customer service experience preferred.
  • Confidentiality and excellent organizational skills are essential.
  • Bilingual preferred.

Benefits:

  • Free Family Membership.
  • Program discounts.
  • Generous retirement benefits.
  • Employee Assistance Program.
  • Paid Sick Time.

Our Culture:

The YMCA of the Pikes Peak Region is a welcoming and inclusive organization that values diversity, equity, and inclusion. We strive to create a culture that is genuine, hopeful, nurturing, and determined, where everyone feels valued and supported.



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