Strategic Product Leader for Outbound Orchestration
1 week ago
About Five9
">Five9 is a leading provider of cloud contact center software, empowering businesses to deliver exceptional customer experiences.
We celebrate diversity and foster an inclusive environment, enabling our employees to thrive and grow with us.
Our team-first culture drives innovation, collaboration, and excellence in everything we do.
Product Manager - Outbound Orchestration Job Summary
This contract position involves managing the integration of Outbound-Integration assets from the recent acquisition of Acqueon into our cloud contact center platform.
You will be responsible for developing and executing a strategic roadmap to drive best-in-class integration for omni outreach orchestration.
We are seeking a highly organized, customer-focused product leader who can lead cross-functional teams to drive product success.
About the Role
- Assess Acqueon assets associated with Outbound orchestration, formulating an integration strategy into our CCaaS portfolio in collaboration with the broader Product Team.
- Translate Acqueon-Five9 integration requirements into backlog features, Epics & User Stories.
- Partner closely with the Engineering Team to ensure that integration requirements are clear, understood, and prioritized, and are developed, tested, and delivered in-line with Five9 agile and industry best practices.
- Perform the role of Product Owner as part of Agile Scrum Teams, conducting and participating in Agile Ceremonies.
- Work with Cloud Operations Team to understand and optimize deployment models for delivering Acqueon – Five9 integrated Outbound functionality.
- Understand industry trends, emerging technologies, and competitor offerings to validate integrated Outbound product roadmap for business case alignment and market leadership.
- Have a hands-on approach and a willingness and aptitude to work from strategic product direction right through to detailed requirements definition.
Required Skills and Qualifications
- 3-5 years in software product management with 2+ years of experience managing software-as-a-service products.
- Proven track record of delivering innovative software solutions to market.
- Strong understanding of blended Contact Center workflow business processes (Customer Journey, Sales / Lead Generation, actionable Proactive Outreach, Account Ownership).
- Experience of Outbound Campaign Management and of Outbound Dialing methods including Predictive, Progressive, and Preview, and of regulatory compliance requirements such as DNC & TCPA.
- Understanding of contact center metrics and key performance indicators.
- Highly desirable to have experience in the deployment of applications on public cloud platforms at scale (e.g., AWS, GCP).
- Proven ability to collaborate cross-organization, up and down management levels, and with globally distributed office locations.
- Experience in working on, or integrating with, cloud contact center applications such as from Genesys, Nice/inContact, 8x8, Avaya, Cisco, Talkdesk, Twilio, AWS, Noble, Alvaria, Aspect.
Education and Benefits
- Bachelor's degree in engineering or business field.
- An advanced degree in a business discipline is highly desirable.
- A Product Management credential is desirable.
Estimated Salary: $120,000-$180,000 per year, depending on location (US) and experience. Five9 offers a competitive benefits package, including health insurance, retirement plans, and paid time off.
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