Cloud Orchestration Product Leader

4 weeks ago

San Ramon, California, United States Five9 Full time

Unlock Your Potential as a Cloud Orchestration Product Leader at Five9

 

Five9 is a leading provider of cloud contact center software, empowering businesses to deliver exceptional customer experiences. We are seeking an experienced Cloud Orchestration Product Leader to join our team and drive innovation in outbound workflow and compliance for CCaaS applications.

 

About the Role:

We are looking for a self-motivated and highly organized product leader who can lead cross-functional teams to drive product success. As a Cloud Orchestration Product Leader, you will be responsible for managing the integration of Outbound-Integration assets from the recent acquisition of Acqueon and driving the roadmap and delivery of best-in-class integration for omni outreach orchestration.

 

Your Key Responsibilities:

  • Assess Acqueon assets associated with Outbound orchestration and formulate an integration strategy into the Five9 CCaaS portfolio.
  • Translate Acqueon-Five9 integration requirements into backlog Features, Epics & User Stories.
  • Partner closely with the Engineering Team to ensure that integration requirements are clear, understood and prioritized, and are development, tested and delivered in-line with Five9 agile and industry best practices.
  • Perform the role of Product Owner as part of Agile Scrum Teams and conduct and participate in Agile Ceremonies.
  • Work with Cloud Operations Team to understand and optimize deployment models for delivering Acqueon – Five9 integrated Outbound functionality.
  • Understand industry trends, emerging technologies and competitor offerings to validate integrated Outbound product roadmap for business case alignment and market leadership.
  • Have a hands-on approach and a willingness and aptitude to work from strategic product direction right through to detailed requirements definition.

 

What You Need to Succeed:

To be successful in this role, you will need:

  • A bachelor’s degree in engineering or business field.
  • 3-5 years in software product management with 2+ years of experience managing software-as-a-service products.
  • Proven track record of delivering innovative software solutions to market.
  • Strong understanding of blended Contact Center workflow business processes (Customer Journey, Sales / Lead Generation, actionable Proactive Outreach, Account Ownership).
  • Experience of Outbound Campaign Management and of Outbound Dialing methods including Predictive, Progressive and Preview and of regulatory compliance requirements such as DNC & TCPA.
  • Understanding of contact center metrics and key performance indicators.
  • Highly desirable to have experience in the deployment of applications on public cloud platforms at scale (e.g., AWS, GCP).
  • Proven ability to collaborate cross-organization, up and down management levels, and with globally distributed office locations.
  • Experience in working on, or integrating with, cloud contact center applications such as from Genesys, Nice/inContact, 8x8, Avaya, Cisco, Talkdesk, Twilio, AWS, Noble, Alvaria, Aspect.

 

Salary:

$120,000 - $150,000 per annum, depending on experience.

 

Bonus:

Five9 offers a competitive bonus structure, based on individual and company performance.

 

Benefits:

  • Medical, Dental and Vision Insurance.
  • 401(k) plan with Company match.
  • Flexible PTO policy.
  • Professional Development Opportunities.
  • Recognition and Rewards Program.

 

About Five9:

Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

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