**Club Operations Manager**

3 days ago


Bellflower, California, United States Planet Fitness Full time

Job Summary:
We are seeking a highly motivated and experienced Club Operations Manager to join our team at Planet Fitness. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our fitness center, ensuring a positive and motivating environment for our members and staff.

Key Responsibilities:
• **Recruit, Train, and Develop Staff**: Lead a team of Assistant Managers, Member Service Representatives, Trainers, and Custodians to ensure exceptional customer service and a high-performing team.
• **Create a Welcoming Atmosphere**: Foster a positive and inclusive environment for all members, prospective members, and guests, ensuring staff adheres to superior customer service guidelines.
• **Staff Management**: Schedule staff, ensure all shifts are covered, and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to Planet Fitness values and goals.
• **Lead by Example**: Participate in front desk activities, greet members and guests, provide exceptional customer service, and facilitate member requests and issues.
• **Facility Maintenance**: Oversee cleanliness and maintenance of the facility, ensuring the front desk area and lobby are clean and orderly, and participating in regular facility cleaning and upkeep.
• **Marketing and Sales**: Manage marketing efforts, ensuring staff is aware and trained on all marketing promotions, and authorizing expenditures and refunds as needed.
• **HR and Administration**: Prepare HR-related forms, track statistics and reports, and provide backup support for absent employees.

Requirements:
• Must be 18 years of age or older, have a high school diploma/GED equivalent, and a passion for fitness and health.
• One to three years of experience in a management role, preferably in the fitness or similar industry.
• Strong leadership, team building, and coaching skills, with exceptional customer service and conflict resolution skills.
• Ability to work independently and as part of a team, with a valid driver's license, acceptable driving record, and own reliable means of transportation.

Physical Demands:
• Continual standing and walking, talking and listening in person or on the phone, and lifting up to 50 lbs, bending, crouching, and reaching on a daily basis.

Equal Opportunity Employer:
Planet Fitness is an equal opportunity employer, committed to providing an inclusive and diverse workplace environment. We welcome talent from all backgrounds and perspectives, and strive to foster an environment where everyone can thrive.



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