Senior Customer Trainer

5 days ago


King of Prussia, Pennsylvania, United States Lockheed Martin Full time
About the Role

We are seeking a highly skilled Senior Customer Trainer to join our team at Lockheed Martin. As a key member of our organization, you will be responsible for developing and delivering training programs to our customers, ensuring they have the necessary skills and knowledge to effectively use our products and services.

Key Responsibilities
  • Develop and deliver training programs for customers, including instructor-led training, online training, and technical documentation.
  • Collaborate with cross-functional teams to identify training needs and develop training solutions.
  • Design and deliver training materials, including courseware, presentations, and assessments.
  • Conduct training needs assessments and analyze data to inform training program development.
  • Provide subject matter expertise and support to customers, including answering questions and resolving issues.
  • Stay up-to-date with industry trends and developments, and apply this knowledge to improve training programs.
Requirements
  • Bachelor's degree in a related field, such as education, training, or communications.
  • 5+ years of experience in training development and delivery, preferably in a technical or aerospace industry.
  • Proven track record of developing and delivering effective training programs that meet customer needs.
  • Excellent communication and interpersonal skills, with the ability to work with diverse groups of people.
  • Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
Preferred Qualifications
  • Master's degree in a related field, such as education, training, or communications.
  • Experience with adult learning principles and instructional design methodologies.
  • Knowledge of industry-specific software and tools, such as learning management systems and authoring tools.
  • Experience working with diverse customer groups, including military and government agencies.
  • Ability to travel up to 20% of the time, as needed.
What We Offer

As a Senior Customer Trainer at Lockheed Martin, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced training professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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