Director of Customer Service and Order Management
1 week ago
Quad, a SolomonEdwards Company, is seeking a seasoned leader to oversee our Customer Service and Order Management functions. As a key member of our team, you will be responsible for building and leading a best-in-class customer support function.
This is a highly visible and critical role within our company, requiring a strategic thinker who can develop and implement a customer-focused strategy, leveraging technology and people to deliver exceptional service.
Key Responsibilities:- Lead a high-performing team responsible for communicating with clients regarding order status, delays, and issues.
- Evaluate and improve our order management, customer service, and customer support processes, identifying opportunities for automation and streamlining.
- Develop and implement a customer-centric strategy, utilizing data analytics and market trends to drive business growth.
- Collaborate with IT to enhance our order management function and work closely with senior leadership on new business initiatives.
- Effectively resolve client escalations and maintain a high level of customer satisfaction.
- Bachelor's degree required, Master's degree preferred.
- 10+ years of experience in a corporate customer-facing role with a proven track record of prioritizing customer needs.
- Prior experience with order management operations and a strong understanding of customer service principles.
- Excellent leadership, management, and communication skills, with the ability to de-escalate situations and thrive in a fast-paced environment.
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King of Prussia, Pennsylvania, United States QUAD, a SolomonEdwards Company Full timeDirector of Customer Service and Order ManagementQuad, a SolomonEdwards Company, is seeking a seasoned leader to oversee our Customer Service and Order Management functions.This is a highly visible and critical role within our company, requiring a strategic thinker who can build and lead a best-in-class customer support function.Key Responsibilities:Lead a...
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King of Prussia, Pennsylvania, United States QUAD, a SolomonEdwards Company Full timeDirector of Customer Service and Order ManagementQuad, a SolomonEdwards Company, is seeking a seasoned leader to oversee our Customer Service and Order Management functions. As a highly visible and critical role within our company, this position requires a strategic thinker who can build and lead a best-in-class customer support function.This role is...
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