Account Associate

5 days ago


New York, New York, United States World Insurance Associates LLC Full time
About the Role

We are seeking a highly motivated and detail-oriented Account Associate to join our Employee Benefits team at World Insurance Associates LLC. As an Account Associate, you will play a critical role in supporting our clients' day-to-day service needs, working closely with Producers, Account Executives, and Account Managers to deliver exceptional service.

Key Responsibilities
  • Contribute to Employee Benefits Strategy: Gather vendor/client information and census, obtain historical data necessary for bid process, prepare RFPs, input, track, and analyze benchmarking data, provide value-added analysis and summaries, etc.
  • Complete Reports and Administrative Actions: Request Schedule As for Form 5500 filings, policy checking and delivery, monthly reporting of client and carrier information, summary plan descriptions, etc.
  • Support Open Enrollment Process: Coordinate meetings, prepare materials and presentations, check information, update internal systems, deliver enrollment presentations, answer employee questions, etc.
  • Assist with Implementation of New Lines of Coverage: Ensure a smooth transition, complete all new and renewal business documentation.
  • Update Agency Management System: New client and renewal information.
  • Set Up Online Benefits Enrollment Support Tools.
  • Resolve Claims or Administrative Issues: Escalate claims issues by identifying where plan provisions were misapplied.
  • Plan, Prioritize, and Provide Timely Work: Consistently and independently for new business and renewals, ensuring internal and external deadlines are met.
  • Attend Client Meetings: Onsite and offsite.
  • Contribute to Client Retention Efforts: Build strong client satisfaction from a tactical client management perspective.
  • Comply with Established Best Practices: Utilize established workflows to deliver service excellence within the scope of services for assigned clients.
Qualifications
  • Developing Knowledge of EB Carriers: EB products and plans, and carrier broker/client portals.
  • Developing Knowledge of Group Benefits: Multiple product lines (i.e., medical, dental, life, AD&D, disability) and federal/state legislation related to the insurance industry.
  • Developing Knowledge of Agency Management Systems: Quoting tools and EB workflows.
  • Developing Knowledge of EB Value Proposition: Segmentation, applicable EB templates, and standardized client service deliverables.
  • 2-3 Years of Employee Benefits Brokerage Client Management Experience.
  • Bachelor's Degree in a Business-Related Program or equivalent education and/or experience in the insurance industry.
  • Life/Health Insurance License or the ability to obtain immediately required.
  • Strong Financial Acumen: Develop and work with mathematical formulas.
  • Excellent Time Management and Organizational Skills: Attention to detail and the ability to multi-task.
  • Ability to Maintain Effective Relationships: Peers, clients, and carriers.
  • Ability to Effectively Communicate: Written and verbally, with internal and external stakeholders.
  • Ability to Work Independently: Resourceful and problem solve with strong analytical and critical thinking skills and high sense of urgency.
  • Advanced Skills in Excel, PowerPoint, and Word.

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