Airport Operations Supervisor

1 day ago

Amarillo, Texas, United States City of Amarillo, Texas Full time
Job Summary

We are seeking a highly skilled Airport Operations Supervisor to join our team at the City of Amarillo, Texas. As an Airport Operations Supervisor, you will play a critical role in the daily operation of the Rick Husband Amarillo International Airport.

Key Responsibilities
  • Coordinate activities related to video and physical surveillance of the airport, including investigations and incident report writing.
  • Supervise staff who monitor alarm and security systems, dispatch Airport Police to active alarms, and issue security violations.
  • Supervise staff who operate telecommunications equipment to receive, process, and disseminate all calls coming into the Airport Operations Center, and notify airport personnel and/or emergency services as needed.
  • Serve as a Trusted Agent for the collection and issuance of security credentialing items, including fingerprints, badge applications, and collection of fees for background checks and lost security credentials.
  • Perform Customer Service tasks, including answering telephones, paging passengers over the airport paging system, communicating via radio, providing direction to the public, and assisting callers by providing information about the location and nature of requests for airport services.
  • Provide escorts to authorized personnel and equipment on the airfield and within the Security Identification Display Area (SIDA).
  • Write and maintain detailed incident reports and ensure timely and accurate delivery to stakeholders.
  • Follow and provide guidance on policies, procedures, and participate in programs as required by local, state, and federal regulations.
  • Assist with program-level training associated with the department.
  • Perform airport facility and airfield tours.
  • Attend staff meetings, as needed.
  • Perform up to 12-hour shifts on weekends, nights, and holidays to fulfill staffing requirements.
Requirements
  • Requires a bachelor's degree in Aviation Management or a related field.
  • FEMA Certificates NIMS 100, 200, 300, 400, 700, and 800 within three months of hire.
  • Prior experience in telecommunications and customer service preferred.
  • Valid Texas Driver's License Required.
  • Must pass a 10-year criminal background check and a drug-alcohol screening.
  • Must complete fundamentals of airport operations training within six months of hire.
  • Bilingual preferred.
  • American Association of Airport Executives (AAAE) ACE related certifications preferred.
Knowledge, Skills, and Abilities
  • Knowledge of the operations and activities associated with the operation of an international airport.
  • Knowledge of the federal, state, and local rules, regulations, and procedures governing the operation of a commercial service airport.
  • Knowledge of modern communications practices, procedures, and equipment.
  • Skill in conducting research, collecting information from multiple sources, and preparing routine reports.
  • Skill in using standard office equipment such as Microsoft Office, Everbridge, CCure, Symphony, Google Earth, and other industry-specific software.
  • Skill in using common hand tools, test and evaluation equipment, and multiple radio systems.
  • Ability to multitask and remain calm under emergency or stressful conditions.
  • Ability to clearly communicate over radio equipment and telephones.
  • Ability to maintain friendly working relationships with employees.
  • Ability to read, write, and speak the English language proficiently.
Work Environment

The employee works in a dynamic indoor and outdoor work environment in all types of weather that may periodically have unpredicted requirements or demands. This position is "weather essential" - work in inclement weather may be required. This position may require shift work on weekends, nights, and holidays. This position may require the ability to work 12-hour shifts, as necessary. This employee regularly makes decisions that could lead to major community or organizational consequences if the employee fails to make the appropriate decision at the time. Position is subject to twenty-four (24) hour work availability, including shift work, weekends, holidays, emergency calls, inclement weather, and special events.

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