Current jobs related to Guest Services Representative - West Columbia, South Carolina - Hilton Garden InnHome2 Suites Columbia Downtown

  • Guest Services Representative

    2 weeks ago

    Columbia, South Carolina, United States Highgate Hotels Full time

    Job SummaryThe Guest Services Representative is responsible for providing exceptional service to all guests during their stay, ensuring a memorable and enjoyable experience. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesProvide warm and...

  • Guest Service Representative

    1 month ago

    Columbia, South Carolina, United States Country Inn & Suites Full time

    Job SummaryCountry Inn & Suites is seeking a highly skilled Guest Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.ResponsibilitiesRegister guests and assign rooms, ensuring a smooth and efficient...

  • Front Desk Guest Service Representative

    2 weeks ago

    Columbia, South Carolina, United States Premier Resorts Management Inc Full time

    Job SummaryAs a Front Desk Guest Service Representative with Premier Resorts Management Inc, you will be responsible for providing exceptional service to our hotel guests. Your primary goal will be to ensure a seamless and enjoyable experience for our guests, from check-in to check-out.Key ResponsibilitiesEfficiently check-in and check-out guests, ensuring a...

  • Customer Service Representative

    2 weeks ago

    West Columbia, South Carolina, United States SiteOne Services Full time

    Customer Sales & Service RepresentativeAt SiteOne Services, we're looking for a skilled Customer Sales & Service Representative to join our team. As a key member of our sales team, you'll play a vital role in delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Assist customers with their questions and needs, providing...

  • Customer Service Representative

    2 weeks ago

    West Columbia, South Carolina, United States Planet Fitness Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring a positive and welcoming experience in our Judgement Free Zone.Key...

  • Customer Service Representative

    1 month ago

    West Columbia, South Carolina, United States Kelly Services, Inc. Full time

    Unlock Your Career PotentialAre you looking for a new challenge? Do you want to work for a company that values its employees and provides opportunities for growth? Look no further than Kelly Services, Inc.We are seeking a highly motivated and customer-focused Call Center Customer Service Representative to join our team. As a representative, you will be...

  • Guest Services Supervisor

    2 weeks ago

    Columbia, South Carolina, United States Pilot Company Full time

    Pilot Company Job DescriptionJob Title: Guest Services LeadCompany Overview: Pilot Company is a leading network of travel centers with over 30,000 team members and 750 retail and fueling locations across 44 states and six Canadian provinces.Job Summary: We are seeking a Guest Services Lead to supervise employees and oversee the general operations of our...

  • Customer Service Representative

    6 days ago

    Columbia, South Carolina, United States C and D Enterprises dba Golden Corral Full time

    Customer Service RepresentativeAt C and D Enterprises dba Golden Corral, we are seeking a Customer Service Representative to provide exceptional guest experiences. Key responsibilities include:Guest Service: Greet guests warmly, offer assistance, process orders accurately, and handle payments efficiently.Cleanliness: Maintain a clean and organized workspace,...

  • Guest Services Liaison

    4 weeks ago

    West Columbia, South Carolina, United States Lexington Medical Center Full time

    Job SummaryServes as a liaison between patients and families and the organization in the facilitating or negotiating of positive outcomes and solutions to needs or concerns.Key ResponsibilitiesResponds to patient, family, staff, and community needs and concerns.Determines and provides for guest service excellence.Negotiates and facilitates solutions to meet...

  • Customer Service Representative

    2 weeks ago

    West Columbia, South Carolina, United States Kelly Services, Inc. Full time

    Unlock Your Career PotentialAre you looking for a new opportunity to grow your career? Look no further than Kelly Services, Inc.! As a Call Center Customer Service Representative, you will have the chance to work with a premier client in Columbia, SC, and make a real difference in the lives of customers.Key Responsibilities:Provide exceptional customer...

  • Nocturnal Guest Services Coordinator

    2 months ago

    West Columbia, South Carolina, United States Peter Boulware Toyota of Columbia Full time

    Peter Boulware Toyota of Columbia is seeking a dedicated full-time Guest Services Coordinator to manage our front desk operations and phone communications. The ideal candidate will possess a solid background in customer relations and will be instrumental in creating a welcoming atmosphere for our guests. Our Guest Services Coordinator is responsible for...

  • Guest Services Liaison

    2 weeks ago

    West Columbia, South Carolina, United States Lexington Medical Center Full time

    Job SummaryWe are seeking a highly skilled Guest Services Specialist to join our team at Lexington Medical Center. As a key member of our healthcare team, you will serve as a liaison between patients, families, and staff to facilitate positive outcomes and solutions to needs or concerns.Key ResponsibilitiesProvide exceptional customer service to patients,...

  • Customer Service Representative

    1 month ago

    West Columbia, South Carolina, United States Target Full time

    Be a Part of Something Big at TargetWe're looking for a Guest Advocate to join our team at Target. As a Guest Advocate, you'll be the face of our brand, providing exceptional customer service and creating a welcoming experience for every guest. Your role will be to make a connection with guests, engage in friendly conversation, and provide assistance as...

  • Customer Service Representative

    2 weeks ago

    West Columbia, South Carolina, United States Naman Hotels Full time

    About the RoleWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at the Hilton Garden Inn Columbia Airport. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide warm and...

  • Customer Service Representative

    1 week ago

    West Columbia, South Carolina, United States KJ's Market Full time

    Overview:KJ\u0027s Market is seeking a highly skilled and customer-focused Service Center Clerk PT to join our team. As a Service Center Clerk PT, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our guests, and maintaining a clean and organized store environment.Responsibilities:1. Customer...

  • Customer Service Representative

    2 months ago

    West Columbia, South Carolina, United States Naman Hotels Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Guest Services Agent at the Hilton Garden Inn Columbia Airport. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are met.Key ResponsibilitiesGuest Service...

  • Customer Service Representative

    2 months ago

    West Columbia, South Carolina, United States Naman Hotels Full time

    About the RoleNaman Hotels is seeking a highly skilled and customer-focused Guest Services Agent to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are met.Key ResponsibilitiesGuest Interaction: Provide warm and welcoming service to...

  • Customer Service Representative

    4 weeks ago

    West Columbia, South Carolina, United States Naman Hotels Full time

    About the RoleWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at the Hilton Garden Inn Columbia Airport. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide warm and...

  • Customer Service Representative

    2 weeks ago

    West Columbia, South Carolina, United States Target Full time

    Be a Part of Something BigAt Target, we're committed to creating a welcoming experience for every guest. As a Guest Advocate, you'll play a key role in making that happen.Your Key Responsibilities:Create a warm and inviting atmosphere for every guestEngage with guests in a friendly and genuine way, building connections and relationshipsProvide assistance and...

  • Customer Service Representative

    4 weeks ago

    West Columbia, South Carolina, United States Naman Hotels Full time

    About the RoleWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at the Hilton Garden Inn Columbia Airport. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every stay is memorable and enjoyable.Key ResponsibilitiesProvide warm and welcoming...

Guest Services Representative

2 months ago

West Columbia, South Carolina, United States Hilton Garden InnHome2 Suites Columbia Downtown Full time
YOUR NEXT CAREER OPPORTUNITY AWAITS

Careers at Hilton Garden Inn/Home2 Suites Columbia Downtown

Exceptional Talent + Unmatched Hospitality

We adopt a proactive, hands-on approach to hotel management, leveraging our team's extensive expertise across all facets of hospitality.

CORE VALUES: Teamwork, Accountability, Relationship Focused, Professionalism, Integrity

POSITION SUMMARY: This role involves significant guest interaction and serves as the initial point of contact for all visitors. The Front Desk Agent is tasked with assisting guests during check-in and check-out, managing incoming phone calls, and addressing special requests for services or information, adhering to established policies and procedures. It is essential to maintain positive guest relations and work towards resolving any guest challenges to ensure satisfaction.

QUALIFICATIONS, EDUCATION & EXPERIENCE:
  • High School Diploma or General Education Degree (GED) or equivalent work experience.
  • Proficient computer skills are necessary; familiarity with Microsoft Office is preferred.
  • Experience with hotel property management systems is advantageous.
  • A minimum of 1-2 years in a Guest Service Agent role is preferred.
  • Prior experience in cash handling is preferred.
  • Strong command of the English language.
  • Excellent written and verbal communication skills.
  • Ability to stand and maintain mobility for up to 8 hours.
  • Willingness to work a flexible schedule, including nights, weekends, and holidays.
  • Commitment to providing outstanding customer service while maintaining a professional demeanor.
RESPONSIBILITIES:
  • Foster positive guest relations at all times, addressing complaints to ensure satisfaction.
  • Communicate effectively with guests and team members.
  • Maintain comprehensive knowledge of hotel features/services, operating hours, room rates, special packages, and daily activities.
  • Answer phone calls with appropriate greetings and etiquette.
  • Ensure cleanliness, sanitation, and organization of assigned work areas.
  • Verify guest information during arrival and departure.
  • Relay important guest information to relevant departments (e.g., special requests, amenity delivery).
  • Process guest payments (credit or cash).
  • Resolve discrepancies on room status reports with housekeeping.
  • Handle all payments in accordance with hotel policies and cash handling procedures.
  • Maintain guest confidentiality at all times.
  • Assist in managing emergencies to protect guests and staff, ensuring the safety of the building and its systems.
  • Adhere to all departmental, hotel, and brand policies and procedures.