Customer Support Specialist
2 days ago
MerchantE is a cutting-edge technology company that provides a comprehensive platform for payment processing solutions. We partner with financial institutions, software developers, and other industry leaders to bring our innovative solutions to market.
Job OpportunityWe are seeking a highly skilled Customer Care & Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our merchants and partners.
Key Responsibilities- Provide phone and email support to merchants and partners in a fast-paced contact center environment.
- Navigate multiple online customer tracking and database applications.
- Facilitate change requests and provide reporting support.
- Retain customers by delivering excellent service and offering price negotiations and rate reviews.
- Provide terminal and device support for card readers, cordless terminals, and countertop terminals.
- Meet departmental performance standards and adhere to company policies and procedures.
- Strong customer service skills and experience in a high-volume phone call environment.
- Prior experience in the payments industry is a plus.
- Excellent verbal and written communication skills, as well as strong organizational and negotiation skills.
- Demonstrated ability to set goals and achieve targets, with a talent for consultative sales and account relationship management.
At MerchantE, we value our employees and offer a dynamic work environment with opportunities for growth and development. We are committed to diversity and inclusion and are an equal opportunity employer.
-
Customer Support Specialist
3 weeks ago
Alpharetta, GA, USA, United States Sopra Banking Software Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at Sopra Banking Software. As a key member of our Customer Support team, you will play a vital role in ensuring our customers receive exceptional support and service.Job Summary:The Customer Support Specialist will be...
-
Customer Support Specialist
2 weeks ago
Alpharetta, United States MerchantE Full timeAbout MerchantEMerchantE is a cutting-edge technology company that provides a comprehensive platform for payment processing solutions. Our mission is to empower merchants of all sizes with innovative tools and services to streamline their payment processing needs.The OpportunityWe are seeking a highly skilled Customer Care & Technical Support Specialist to...
-
IT Support Specialist
2 days ago
Alpharetta, GA, USA, United States Motion Recruitment Full timeJob Summary: We are seeking a skilled IT Support Specialist to join our team at Motion Recruitment. As a key member of our support team, you will be responsible for delivering exceptional customer service and technical support to our clients. Key Responsibilities: • Provide remote technical support to clients via phone, email, and online platforms •...
-
Customer Support Specialist
3 weeks ago
Alpharetta, United States Compunnel, Inc. Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Support Specialist to join our team at Compunnel, Inc. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide phone and email support to clients, responding to their inquiries...
-
Underwriting Support Specialist
7 hours ago
Alpharetta, GA, USA, United States Markel Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Underwriting Support Specialist to join our team. As a key member of our underwriting team, you will play a critical role in ensuring the smooth operation of our business processes.Key ResponsibilitiesAct as a primary point of contact for agents and brokers, providing timely and accurate...
-
Pickleball Enthusiast
1 day ago
Alpharetta, United States Sports Warehouse, Inc. Full timePickleball Enthusiast Customer Support SpecialistWe are seeking a highly motivated and enthusiastic Pickleball Enthusiast to join our team as a Customer Support Specialist. As a key member of our sales and customer service team, you will be responsible for providing exceptional support to our customers, both in-store and through various communication...
-
Underwriting Support Specialist
2 days ago
Alpharetta, GA, USA, United States Markel Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Underwriting Support Specialist to join our team at Markel. As a key member of our underwriting team, you will play a critical role in supporting the underwriting process and ensuring the smooth operation of our business.Key ResponsibilitiesProvide exceptional customer service to agents and...
-
Customer Support Associate
4 weeks ago
Alpharetta, United States SiteOne Landscape Supply Full timeJob Title: Customer Support SpecialistSiteOne Landscape Supply is seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will be responsible for developing and maintaining relationships with key customers to promote new business growth within these accounts.Key Responsibilities:Support...
-
Customer Support Associate
3 weeks ago
Alpharetta, United States SiteOne Landscape Supply Full timeJob Title: Customer Support SpecialistSiteOne Landscape Supply is seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will be responsible for developing and maintaining relationships with key customers to promote new business growth within these accounts.Key Responsibilities:Support...
-
Litigation Support Specialist
1 day ago
Alpharetta, GA, USA, United States Canon Business Process Services Full timeJob SummaryWe are seeking a highly organized and detail-oriented Litigation Support Specialist to join our team. As a key member of our operations team, you will be responsible for coordinating and processing document scanning, electronic file conversions, and other related tasks.Key ResponsibilitiesCoordinate and prepare projects for document scanning,...
-
Customer Support Coordinator
2 months ago
Alpharetta, United States Regina Full timeCustomer Experience Specialist - Ticket OperationsPosition Overview:As a Customer Experience Specialist, you will be responsible for delivering exceptional front-line support and information to our valued customers. This role is crucial in enhancing the overall experience for fans during events and home games.Key Responsibilities:Assist customers with ticket...
-
Alpharetta, GA, USA, United States Markel Full timeAbout the RoleAt Markel, we're looking for a talented Underwriting Support Specialist to join our team. As an Underwriting Support Specialist, you will play a crucial role in supporting our underwriting team by gathering information, answering questions, and resolving low-complexity issues. You will also be responsible for managing workflow, reinforcing the...
-
Customer Support Specialist
1 month ago
Harrisonburg, VA , USA, United States IXL Learning Full time{"title": "Customer Support Specialist", "content": "Customer Support SpecialistAt IXL Learning, we're seeking a skilled Customer Support Specialist to join our Rosetta Stone Product Support Team. As a key member of our team, you'll be responsible for providing exceptional customer service and technical support to our learners worldwide.Key...
-
Executive Support Specialist
2 days ago
Alpharetta, GA, USA, United States Russell Tobin Full timeJob SummaryWe are seeking a highly organized and detail-oriented Executive Support Specialist to provide top-level assistance to our high-level executives. The ideal candidate will have excellent communication skills, be proficient in Microsoft Office, and have experience in managing multiple priorities and administrative coordination.Key...
-
Executive Support Specialist
2 days ago
Alpharetta, GA, USA, United States Russell Tobin Full timeJob SummaryWe are seeking a highly organized and detail-oriented Executive Support Specialist to provide top-level assistance to our high-level executives. The ideal candidate will have excellent communication skills, be proficient in Microsoft Office, and have experience in managing multiple priorities and administrative coordination.Key...
-
IT Support Specialist
3 weeks ago
Alpharetta, United States Russell Tobin Full timeJob Title: IT Service Desk SpecialistLocation: Alpharetta, GAPay Rate: $20-21/hr.The IT Service Desk Specialist serves as the primary point of contact for IT support, delivering exceptional customer service by responding to incoming calls, documenting issues, and resolving technical problems efficiently. This role involves troubleshooting enterprise software...
-
IT Support Specialist
3 weeks ago
Alpharetta, United States Russell Tobin Full timeJob Title: IT Service Desk SpecialistLocation: Alpharetta, GAPay Rate: $20-21/hr.The IT Service Desk Specialist serves as the primary point of contact for IT support, delivering exceptional customer service by responding to incoming calls, documenting issues, and resolving technical problems efficiently. This role involves troubleshooting enterprise software...
-
Technical Support Specialist
1 day ago
Alpharetta, United States HireLiving, Inc. Full timeJob Title: Technical Support Specialist IAt HireLiving, Inc., we are seeking a highly skilled Technical Support Specialist I to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our end-users, resolving technical issues, and ensuring customer satisfaction.Key...
-
Customer Support Specialist
3 weeks ago
Miami, FL, USA, United States Paradigm Full timeJob Title: Customer Support SpecialistParadigm is a leading provider of cloud-based software solutions for the legal industry. We are seeking a highly skilled Customer Support Specialist to join our team.Job Summary:The Customer Support Specialist will be responsible for providing exceptional support to our clients, ensuring their issues are resolved in a...
-
Technical Support Specialist
3 weeks ago
Alpharetta, United States HireLiving, Inc. Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at HireLiving, Inc. As a Technical Support Specialist, you will be responsible for providing exceptional customer service to our end-users, resolving technical issues, and ensuring customer satisfaction.Key ResponsibilitiesProvide prompt, professional, and thorough...