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Customer Support Coordinator
2 months ago
Customer Experience Specialist - Ticket Operations
Position Overview:
As a Customer Experience Specialist, you will be responsible for delivering exceptional front-line support and information to our valued customers. This role is crucial in enhancing the overall experience for fans during events and home games.
Key Responsibilities:
- Assist customers with ticket inquiries and transactions through various channels, ensuring a professional and courteous interaction.
- Maintain high standards of customer service satisfaction.
- Manage cash and electronic payment transactions accurately.
- Organize and distribute will-call tickets efficiently.
- Perform additional duties as required based on seasonal programs and needs.
Qualifications:
- 1-2 years of experience in a customer service-oriented environment.
- Demonstrated ability to respond professionally to customer inquiries and resolve issues effectively.
- Experience handling cash and using debit/credit payment systems.
- Proficient in computer applications, including spreadsheets and ticketing systems.
- Strong attention to detail and organizational skills.
- Excellent communication abilities.
- Able to adapt quickly to changing priorities in a dynamic work setting.
- Capability to work collaboratively within a team and independently as necessary.
Availability:
This position requires flexibility to work during weekdays, rotating Saturdays, and all home games, along with special events, totaling approximately 25-35 hours per week.
