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IT Support Specialist

2 months ago

Alpharetta, United States Russell Tobin Full time

Job Title: IT Service Desk Specialist

Location: Alpharetta, GA

Pay Rate: $20-21/hr.

The IT Service Desk Specialist serves as the primary point of contact for IT support, delivering exceptional customer service by responding to incoming calls, documenting issues, and resolving technical problems efficiently. This role involves troubleshooting enterprise software and hardware, ensuring first-call resolution, and providing after-hours support as needed. Strong communication skills, technical expertise, and the ability to work under pressure in a fast-paced environment are essential. Two to five years of relevant experience in a complex, high-tech setting are preferred.

Benefits:

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life and disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.