Senior Operations Manager

2 weeks ago


Palatine Illinois, United States Massage Envy Full time

Job Summary:

We are seeking a highly skilled and experienced Senior Operations Manager to join our team at Massage Envy. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our locations, ensuring that our high standards of quality and customer service are consistently met.

Key Responsibilities:

  • Develop and implement operational strategies to drive business growth and improve efficiency
  • Lead and manage a team of location managers to ensure they have the necessary skills and resources to succeed
  • Partner with the Operations Director to train new managers on soft skills, business acumen, and metrics
  • Monitor staffing levels and ensure all positions are staffed appropriately
  • Coach and develop underperforming managers to improve sales and service expectations
  • Ensure all locations are current on licensure, training, and documentation
  • Participate in company and regional conference calls
  • Conduct location visits to drive successful results
  • Facilitate the resolution of customer service issues
  • Promote and implement new products and services
  • Review payroll, inventory, and reports to audit for errors and address profitability opportunities
  • Host monthly performance coaching plans with assigned locations

Requirements:

  • Estimated 80% of time in the home location and 20% on assigned territory responsibilities
  • Ability to travel up to 20%
  • Strong analytical and communication skills
  • Comprehensive understanding of Profit & Loss statements
  • Experience in a multi-unit leadership role (Spa/Sale management preferred)
  • Proficiency in Microsoft Word, Excel, PowerPoint
  • Strong communication and people skills

Benefits:

  • Compensation that includes base salary, generous commissions, and bonus opportunities
  • Excellent medical plans
  • Dental & vision insurance
  • Paid time off
  • Comprehensive 401k package
  • 40% discount on products
  • Employee referral bonuses
  • Free massage/skincare services monthly


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