Guest Services Representative
2 weeks ago
Are you dedicated to delivering outstanding customer care and crafting unforgettable moments for visitors? As an At Your Service Agent at Augusta Marriott, you will immerse yourself in a vibrant hospitality atmosphere that prioritizes collaboration and professionalism.
Position Title: At Your Service AgentDepartment: AYS
Reports to: Front Office Manager, Assistant Front Office Manager
Status: PM, Hourly Non-Exempt
Compensation: $15.00 hourly
Position Overview
- Build strong guest relationships to foster loyalty
- Address guest inquiries and requirements swiftly and effectively
- Exhibit hospitality and take responsibility for guest concerns
- Proactively suggest additional services to enrich the guest experience
- Strong verbal communication abilities
- Capable of standing and walking for prolonged periods
- Conduct visual inspections of work areas and hotel facilities
- Ability to lift a minimum of 30 pounds
- Fluency in English and the local language
- Professional and courteous interaction with the public
- Effective communication with all colleagues
- Skills in conflict resolution
- Compliance with grooming and dress code standards
Follow safety guidelines, report incidents immediately, and support safety programs. Exercise caution on slippery surfaces and adhere to safety directives.
Work FlexibilityAs a member of the Augusta Marriott team, adaptability in shifts and hours is essential based on operational needs. Be ready for varying work schedules as required by business demands.
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