Guest Services Representative

2 weeks ago


Augusta, Georgia, United States Augusta Marriott at the Convention Center Full time
Become an At Your Service Agent at Augusta Marriott

Are you dedicated to delivering outstanding customer care and crafting unforgettable moments for visitors? As an At Your Service Agent at Augusta Marriott, you will immerse yourself in a vibrant hospitality atmosphere that prioritizes collaboration and professionalism.

Position Title: At Your Service Agent
Department: AYS
Reports to: Front Office Manager, Assistant Front Office Manager
Status: PM, Hourly Non-Exempt

Compensation: $15.00 hourly

Position Overview
  • Build strong guest relationships to foster loyalty
  • Address guest inquiries and requirements swiftly and effectively
  • Exhibit hospitality and take responsibility for guest concerns
  • Proactively suggest additional services to enrich the guest experience
Key Responsibilities
  • Strong verbal communication abilities
  • Capable of standing and walking for prolonged periods
  • Conduct visual inspections of work areas and hotel facilities
  • Ability to lift a minimum of 30 pounds
Additional Qualifications
  • Fluency in English and the local language
  • Professional and courteous interaction with the public
  • Effective communication with all colleagues
  • Skills in conflict resolution
  • Compliance with grooming and dress code standards
Safety Protocols

Follow safety guidelines, report incidents immediately, and support safety programs. Exercise caution on slippery surfaces and adhere to safety directives.

Work Flexibility

As a member of the Augusta Marriott team, adaptability in shifts and hours is essential based on operational needs. Be ready for varying work schedules as required by business demands.



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