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Guest Relations Specialist

2 months ago


Augusta, Georgia, United States Augusta Marriott at the Convention Center Full time
Position Overview: At Your Service Agent

Are you dedicated to delivering outstanding customer care and crafting unforgettable moments for visitors? Become an integral part of our esteemed establishment, where a collaborative and professional atmosphere is paramount.

Role Title: At Your Service Agent
Department: AYS
Reports to: Front Office Manager, Assistant Front Office Manager
Status: PM, Hourly Non-Exempt

Compensation: $15.00 per hour

Position Summary
  • Build and nurture guest relationships to foster loyalty
  • Address guest inquiries and requirements swiftly and effectively
  • Exhibit hospitality and take responsibility for guest concerns
  • Proactively suggest additional services to enrich the guest experience
Key Responsibilities
  • Strong verbal communication abilities
  • Capability to stand and walk for prolonged periods
  • Conduct visual assessments of work areas and hotel facilities
  • Ability to lift a minimum of 30 pounds
Additional Qualifications
  • Fluency in English and the local language
  • Professional and courteous interaction with the public
  • Effective communication with all colleagues
  • Skills in conflict resolution
  • Compliance with grooming and dress code standards
Safety Protocols

Follow safety guidelines, report incidents promptly, and support safety initiatives. Exercise caution on slippery surfaces and adhere to safety instructions.

Work Flexibility

As a member of the Augusta Marriott team, adaptability in shifts and hours is essential based on operational needs. Be prepared for varying work schedules as required by business demands.