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Guest Relations Specialist
2 months ago
Are you dedicated to delivering outstanding customer care and crafting unforgettable moments for visitors? Become an integral part of our esteemed establishment, where a collaborative and professional atmosphere is paramount.
Role Title: At Your Service AgentDepartment: AYS
Reports to: Front Office Manager, Assistant Front Office Manager
Status: PM, Hourly Non-Exempt
Compensation: $15.00 per hour
Position Summary
- Build and nurture guest relationships to foster loyalty
- Address guest inquiries and requirements swiftly and effectively
- Exhibit hospitality and take responsibility for guest concerns
- Proactively suggest additional services to enrich the guest experience
- Strong verbal communication abilities
- Capability to stand and walk for prolonged periods
- Conduct visual assessments of work areas and hotel facilities
- Ability to lift a minimum of 30 pounds
- Fluency in English and the local language
- Professional and courteous interaction with the public
- Effective communication with all colleagues
- Skills in conflict resolution
- Compliance with grooming and dress code standards
Follow safety guidelines, report incidents promptly, and support safety initiatives. Exercise caution on slippery surfaces and adhere to safety instructions.
Work FlexibilityAs a member of the Augusta Marriott team, adaptability in shifts and hours is essential based on operational needs. Be prepared for varying work schedules as required by business demands.