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Hospitality Manager

2 months ago

Augusta, Georgia, United States Topgolf Full time
Job Summary

We are seeking a highly skilled and experienced Front of House Manager to join our team at Topgolf. As a Front of House Manager, you will be responsible for leading a team of hospitality professionals to deliver exceptional customer service and ensure a seamless guest experience.

Key Responsibilities
  • Team Leadership: Supervise and motivate a team of hospitality professionals to provide best-in-class service to our guests.
  • Guest Experience: Ensure that all guest areas are staffed and functioning efficiently, and that our guests receive a world-class experience.
  • Coaching and Development: Coach and develop the team to drive Associate engagement and improve service standards.
  • Operational Excellence: Uphold operating procedures and service and safety standards to ensure a smooth and efficient operation.
Requirements
  • Proven experience in a hospitality or customer service leadership role.
  • Excellent communication and interpersonal skills.
  • Ability to lead and motivate a team.
  • Strong problem-solving and analytical skills.