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Sales and Customer Service Representative

2 months ago

Augusta, Georgia, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our services, and contributing to the growth and success of our business.

Key Responsibilities
  • Provide outstanding customer service and ensure that every client feels valued and understood.
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
  • Help grow and retain a client base both in-person and through phone/email outreach.
What We Offer
  • Competitive base pay of $12-15/hour plus bonuses and commissions.
  • Employer-paid healthcare including medical, dental, and vision plans.
  • Matching 401(k).
  • Paid time off for full-time employees.
  • Employee referral bonus program.
  • Employee Assistance Program.
  • A flexible schedule for a better work-life balance.
  • In-depth product and service training.
  • A free massage, skincare, or stretch service each month (earned).
  • 40% off all products.
Requirements
  • Have a high school diploma (or equivalent) and previous retail or sales experience (preferred).
  • Be a critical thinker with excellent math and computer skills and the ability to multitask.
  • Have great people skills and be able to establish positive relationships with guests.
  • Be a supporter of total body care with a general knowledge of massage and skin care services.