Patient Service Representative

2 weeks ago


Escondido, California, United States Palomar Health Medical Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Patient Service Representative to join our team at Palomar Health Medical Group. As the face of our organization, you will be responsible for providing exceptional patient care and ensuring a smooth and efficient experience for our patients.

Key Responsibilities
  • Greet and check in patients, answer phones, and document accurate patient information
  • Schedule walk-in appointments, verify patient insurance information, and explain billing procedures
  • Collect co-payments, deductibles, and co-insurance, and prepare/file patient forms
  • Monitor patient flow, straighten the lobby area, and maintain a positive and professional environment
  • Perform other duties as assigned, including out-bound calling and patient portal management
Requirements
  • High school diploma or equivalent required; 1-2 years of customer service experience preferred
  • Working knowledge of contracted insurances, patient benefits, and third-party requirements preferred
  • Ability to speak and read English at a level that is sufficient to satisfactorily perform the essential functions of the position
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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