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Patient Service Representative
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Patient Service Representative
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Patient Service Representative
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Escondido, California, United States Palomar Health Medical Group Full timeJob SummaryThe Patient Service Representative is the face of Palomar Health Medical Group. This role is responsible for greeting and checking in patients, answering phones, documenting accurate patient information, and ensuring overall patient flow. The ideal candidate will have a friendly disposition and tone, with excellent customer service skills and the...
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Patient Service Representative
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Patient Service Representative
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Patient Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Patient Service Representative to join our team at Palomar Health Medical Group. As the face of our organization, you will be responsible for providing exceptional patient care and ensuring a smooth experience for our patients.
Key Responsibilities- Greet and check in patients, answering any questions they may have and ensuring they are comfortable and informed throughout their visit.
- Manage patient flow, ensuring that patients are seen in a timely manner and that the office runs efficiently.
- Answer phones, respond to patient inquiries, and resolve any issues that may arise.
- Collect patient information, including insurance and demographic data, and ensure that it is accurate and up-to-date.
- Process patient payments, including co-pays, deductibles, and co-insurance.
- Prepare and file patient forms, ensuring that all necessary information is included and that patient confidentiality is maintained.
- Collaborate with other staff members to ensure that patients receive the best possible care and that the office runs smoothly.
- High school diploma or equivalent required; experience in a medical office setting preferred.
- Excellent communication and customer service skills, with the ability to work effectively with patients, staff, and providers.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Basic computer skills, including experience with electronic medical records and practice management software.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about providing exceptional patient care, we encourage you to apply for this exciting opportunity.
