Patient Service Coordinator

1 week ago


Escondido, California, United States Sasha Salloum Md, Inc. Full time
Job Title: Patient Service Representative

At Sasha Salloum Md, Inc., we are seeking a highly skilled Patient Service Representative to join our team. As a key member of our healthcare facility, you will play a vital role in ensuring a positive patient experience by providing exceptional customer service, coordinating patient appointments, and managing patient records.

Key Responsibilities:
  • Patient Interaction: Greet patients warmly, assess their needs, and provide information about services and procedures.
  • Appointment Scheduling: Manage and schedule patient appointments, ensuring optimal use of provider time and resources.
  • Insurance Verification: Verify patient insurance information and obtain pre-authorizations as needed.
  • Patient Records Management: Maintain and update patient records in electronic health record (EHR) systems, ensuring accuracy and confidentiality.
  • Billing and Payments: Assist patients with billing inquiries, process payments, and explain financial policies.
  • Communication: Relay important information between patients and healthcare providers, ensuring clear and effective communication.
  • Problem Resolution: Address patient concerns and complaints promptly, escalating issues to management when necessary.
  • Compliance: Adhere to all healthcare regulations and policies, including HIPAA guidelines for patient confidentiality.
  • Administrative Support: Perform general administrative tasks such as filing, data entry, and maintaining office supplies.
Qualifications:
  • Education: High school diploma or equivalent; some positions may require an associate degree.
  • Experience: Previous experience in a healthcare environment or customer service role preferred.
  • Skills: Strong communication and interpersonal skills; proficiency in EHR systems; ability to multitask and manage time effectively.
  • Certifications: Certification in medical terminology or patient service may be advantageous.
  • Bilingual: English/Spanish preferred.

Location: Chula Vista/Escondido area. Candidate must be willing to relocate within a year.



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