IT Support Associate
2 weeks ago
Insight Global is looking for a Tier 1 Technical Support Specialist to be part of a dedicated team that assists various business stakeholders throughout the organization, both in-person and remotely. This role involves managing approximately 10-15 support requests daily through different channels, including email, phone, and a service desk portal.
Key Responsibilities:
- Deliver Tier 1 assistance, which includes password resets and permission adjustments within Active Directory.
- Provide support for software installations, shared mailbox creation, and troubleshooting within the M365 environment.
- Conduct hardware diagnostics and repairs.
- Set up and configure physical equipment, including monitors and laptops, ensuring all connections are properly established.
- Once settled in the new environment, the role will require being present at the designated help desk area.
Preferred Qualifications:
- Exceptional customer service skills.
- Prior experience in Tier 1 or Tier 2 service desk roles or IT support.
- Familiarity with ticketing systems.
- Knowledge of M365 applications.
- Experience with Active Directory.
Compensation:
The hourly wage ranges from $18 to $25, with variations based on individual skills, experience, and educational background.
Benefits:
Benefit packages commence on the 31st day of employment and include options for medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA accounts. Additionally, employees will have access to a 401k retirement plan with employer matching. Paid sick leave and other paid time off are also provided in accordance with applicable laws.
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