Client Support Specialist

2 weeks ago


Iowa, Louisiana, United States Rite-Hite Full time
Position Overview:

Rite-Hite, a leader in the design and distribution of industrial loading dock and door solutions, is seeking a dedicated Client Support Specialist. This role is essential in ensuring our customers receive top-notch technical assistance and product support.

Key Responsibilities:
  • Provide expert technical guidance to clients and representatives regarding the installation and functionality of Rite-Hite products.
  • Collaborate with engineering and operations teams to enhance product quality and customer satisfaction.
  • Monitor product performance and engage in trend analysis to identify areas for improvement.
  • Conduct training sessions for technicians and customers, both virtually and in-person.
  • Assist sales and service representatives with product information and after-sales support.
  • Manage warranty claims and negotiate labor costs effectively.
  • Troubleshoot equipment issues using electrical and mechanical schematics.
  • Be available for after-hours support on a rotating schedule.
  • Develop training materials and provide instruction at service schools.
  • Communicate technical updates through bulletins to field personnel.
  • Support research and development initiatives as required.
Qualifications:

The ideal candidate will possess:

  • A thorough understanding of door products and their applications.
  • The ability to travel up to 25% of the time.
  • Strong multitasking skills and the ability to prioritize effectively.
  • A valid driver's license and the capability to read and interpret technical drawings.
  • An associate's degree in electronics or a related field, or equivalent experience.
Company Overview:

Rite-Hite is recognized globally for its innovative solutions in the industrial sector. Our commitment to safety, security, and productivity drives our growth and the development of our team members.

Benefits:

We offer a competitive salary and a comprehensive benefits package, including medical, dental, and vision coverage, as well as a retirement savings plan with company match. Additional benefits include paid holidays, vacation, and personal/sick days.



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