Client Support Specialist
2 weeks ago
Rite-Hite, a leader in the design and distribution of industrial loading dock and door solutions, is seeking a dedicated Client Support Specialist. This role is essential in ensuring our customers receive top-notch technical assistance and product support.
Key Responsibilities:- Provide expert technical guidance to clients and representatives regarding the installation and functionality of Rite-Hite products.
- Collaborate with engineering and operations teams to enhance product quality and customer satisfaction.
- Monitor product performance and engage in trend analysis to identify areas for improvement.
- Conduct training sessions for technicians and customers, both virtually and in-person.
- Assist sales and service representatives with product information and after-sales support.
- Manage warranty claims and negotiate labor costs effectively.
- Troubleshoot equipment issues using electrical and mechanical schematics.
- Be available for after-hours support on a rotating schedule.
- Develop training materials and provide instruction at service schools.
- Communicate technical updates through bulletins to field personnel.
- Support research and development initiatives as required.
The ideal candidate will possess:
- A thorough understanding of door products and their applications.
- The ability to travel up to 25% of the time.
- Strong multitasking skills and the ability to prioritize effectively.
- A valid driver's license and the capability to read and interpret technical drawings.
- An associate's degree in electronics or a related field, or equivalent experience.
Rite-Hite is recognized globally for its innovative solutions in the industrial sector. Our commitment to safety, security, and productivity drives our growth and the development of our team members.
Benefits:We offer a competitive salary and a comprehensive benefits package, including medical, dental, and vision coverage, as well as a retirement savings plan with company match. Additional benefits include paid holidays, vacation, and personal/sick days.
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