Field Service Manager

2 weeks ago

Lowell, Arkansas, United States DISH Full time
Job Title: Field Service Manager

At DISH, we're reimagining the future of connectivity. As a Field Service Manager, you'll lead our team of field professionals to deliver exceptional customer service and drive business growth.

Job Summary

We're seeking a seasoned leader to manage our Field Service Technician team. You'll be responsible for directing, coaching, and developing technicians to create a high-performing team that delivers top-notch customer service.

Key Responsibilities
  • Support new employees through training and future development
  • Demonstrate and coach behaviors that ensure quality customer service
  • Train existing Installers/Technicians on changing processes, procedures, and technologies
  • Conduct on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards
  • Improve team and individual performance by working hands-on alongside the technicians
  • Manage fleet-related processes including vehicle maintenance and upkeep
  • Address escalated customer and/or employee issues
Requirements
  • High School diploma, college degree preferred but not required
  • Strong competency in leading, developing, mentoring, and coaching
  • Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports
  • Ability to write reports and correspondence
  • Excellent presentation, facilitation, and communication skills
  • Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle
  • Ability to climb a 40 Ft. ladder safely
  • Willingness to work flexible hours, including 45+ hours a week, including weekends
Compensation

We offer a competitive salary range of $63,150.00/Year - $90,000.00/Year, plus benefits including versatile health perks, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan.

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