Full Time Field Service Technician

2 weeks ago


Lowell, Arkansas, United States Jobot Full time
Job Summary

We are seeking a highly skilled and experienced Field Service Technician to join our team at Jobot. As a key member of our customer-facing team, you will be responsible for providing exceptional technical support and services to our clients in the food, pharmaceutical, personal care, and household products industries.

Key Responsibilities
  • Travel to customer sites to perform planned services, troubleshoot issues, make repairs, and provide customer phone support.
  • Deliver total equipment lifecycle management services, including installation, start-up and commissioning, preventive maintenance, emergency repairs, equipment audits, and training.
  • Collaborate with multiple departments, including sales, engineering, operations, and customer service, to ensure customer expectations are exceeded.
  • Communicate effectively with field service management and the internal service support team to resolve customer issues efficiently.
  • Provide technical support to customers via phone and email, including off-hour and weekend emergency technical support on a scheduled rotation.
Requirements
  • Minimum of 6-8 weeks of onsite training at our factory.
  • Additional in-field training with senior field service technicians.
  • Technical degree in a related field or 3 years of technical-related work experience.
  • Experience in the maintenance, installation, and troubleshooting of large capital equipment.
  • Background in the packaging machinery industry and industrial automation is a plus.
What We Offer
  • Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Opportunity to work with a world-class team and contribute to the success of our clients.
  • Professional development and growth opportunities.


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