Customer Service Delivery Specialist

4 days ago


Conway, South Carolina, United States Carvana Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Delivery Advocate. As a key member of our Market Operations team, you will play a vital role in delivering exceptional customer experiences and representing our dynamic brand in the field.

Key Responsibilities
  • Vehicle Delivery: Safely transport vehicles to customers' doors using our custom car haulers, ensuring a seamless and memorable experience.
  • Customer Interaction: Build strong relationships with customers, addressing their needs and concerns, and providing exceptional service throughout the delivery process.
  • Logistics and Administration: Complete customer paperwork, update our customer tracking system, and maintain accurate records of vehicle deliveries.
  • Physical Demands: Perform physically demanding tasks, such as loading and unloading vehicles, and regularly inspect the car-hauler to ensure safe transportation.
Requirements
  • Customer Service Experience: At least 2 years of customer-facing experience, with a proven track record of delivering exceptional service.
  • Physical Ability: Ability to perform physically demanding tasks, including lifting, bending, and standing for extended periods.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to read, write, speak, and understand English.
  • Driving Record: A clean driving record and ability to maintain a safe driving record in accordance with Carvana's CMV Driver Qualification policy.
About Carvana

At Carvana, we're passionate about revolutionizing the car-buying experience. We're a team of innovators, thinkers, and doers who share a common goal: to make car buying easier, faster, and more enjoyable for our customers. As a Customer Service Delivery Advocate, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences and representing our brand with integrity and passion.



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