Customer Service Director

4 days ago


Conway, South Carolina, United States Rebecca Gibson - State Farm Agent Full time
Job Overview

We are seeking a highly organized and efficient professional to join our team as a Customer Service Manager at Rebecca Gibson - State Farm Agent. As a key member of our agency, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Relationship Management
    • Establish and maintain strong relationships with customers to ensure their needs are met and exceeded.
    • Follow up with customers to ensure satisfaction and resolve any issues in a timely manner.
  • Customer Service Delivery
    • Provide prompt, accurate, and friendly customer service to meet the needs of our clients.
    • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Insurance Education and Sales
    • Use a customer-focused, needs-based review process to educate customers about insurance options and promote the development of our business.
    • Utilize exemplary communication skills to efficiently meet the needs of customers while promoting the growth of our agency.
Requirements
  • Customer Service Focus
    • Dedicated to providing exceptional customer service and ensuring customer satisfaction.
  • Insurance Industry Knowledge
    • Able to obtain Property and Casualty License.
    • Able to obtain a Life/Health License.
  • Marketing and Sales Skills
    • Able to achieve mutually agreed upon marketing goals.
    • Interested in marketing products and services based on customer needs.
Benefits
  • Compensation Package
    • Salary plus commission/bonus.
  • Employee Benefits
    • Paid time off (vacation and personal/sick days).
    • Health benefits.
    • Profit sharing.


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