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Revenue Operations Systems Analyst
2 months ago
This role focuses on enhancing business systems and processes to foster improvements within Revenue Operations. The Systems Analyst will engage with various stakeholders throughout the Software Development Life Cycle (SDLC), collaborating with IT, external partners, and internal teams.
Key Responsibilities:
Analysis & Technical:
- Develops comprehensive documentation that includes business requirements, process diagrams, communications, use cases, and user stories to identify challenges and opportunities.
- Converts business needs into requirements across various systems or processes with minimal guidance.
- Utilizes tools such as JIRA, Confluence, MS Teams, and Excel to facilitate daily operations and communication.
- Possesses a broad understanding of multiple business systems and how data capture and processes are interconnected.
- Continuously explores new system functionalities and suggests ways to utilize them effectively.
- Identifies issues related to business systems by analyzing potential causes and forming hypothesis-driven solutions. Assists in determining root causes and exploring system solutions.
- Provides recommendations based on visualizing process flows across various systems or business units.
- Familiar with the SDLC and aids the business in navigating through it.
- Recognizes the impact of projects on broader business objectives and proactively communicates any arising issues.
- Collaborates with business leaders to develop requirements that span multiple systems or processes.
- Acts as the primary contact for IT communications regarding code and data readiness, facilitating User Acceptance Testing (UAT) and production validation.
- Guides teams on system operations post-release.
- Serves as the main liaison with IT for detailed investigations.
- Leads working sessions and facilitates collaboration between business teams and IT, including requirement reviews and project status updates.
- Drives next steps for project progress and identifies opportunities for process enhancements.
- Maintains current documentation of data and process dependencies across various projects.
- Communicates proactively regarding deadlines and potential obstacles.
- Fosters collaborative relationships with all stakeholders.
- Bachelor's degree in a relevant field and at least 1 year of experience, or equivalent practical experience.
- Strong analytical capabilities.
- Experience with the Software Development Life Cycle.
- Ability to convey complex concepts in a clear and accessible manner to diverse audiences.
DaVita offers a comprehensive rewards package that connects teammates to what matters most. Benefits begin on the first day of the month following one month of continuous employment, including:
- Comprehensive benefits: Medical, dental, vision, 401(k) matching, paid time off, and PTO cash out.
- Support for you and your family: Family resources, counseling sessions, access to wellness programs, and parental leave.
- Professional development: Opportunities for career growth and access to online training courses.
At DaVita, we are committed to fostering a community where everyone feels they belong. We are proud to be an equal opportunity employer, ensuring all individuals are treated fairly in recruitment, hiring, and promotion without regard to any protected characteristic.
